Caller type: Unknown
I had a Brother printer issue...called the number posted on the Brother Help Center page..Indian rep said it was a computer issue, not printer. Just like the poster here who portrayed the caller re: Epson printer. Said I've been hacked, etc. I spent an HOUR reviewing, etc all of the "issues"...said I needed a total firewall solution, "lifetime" protection...then directed me, while online with him, what a vendor had for a consumer to buy, and from WalMart, of all places....a $1900.00 "solution", YIKES! Then, he said for the smaller sum of $799.00 , I could have for lifetime, all computers, smartphone, tablets, protection. I nervously agreed. He asked for checking account, or CC. Gave him CC#. He proceeded to assure guarantees. Arranged to have Brother replace printer, since it was already under warranty. Then, after an hour and a half installations, a call back from the same number said they needed a check, they couldn't process CC. I said, sorry, no check is forthcoming. They had assured me a CC was sufficient. I refused to send check, period. Then...he acquiesced and said since the installation had already taken place, there would be no charge, since they couldn't process CC's. I said a five year old can process CC charges, why couldn't they, a computer wizard company, do the same? Now that I've seen this thread, I realize I've been screwed, and have insured the CC company will not process any such transaction, but am deeply worried, they've installed malware, etc. What can I do, to REALLY clean my system from this possible, suspected invasion and scam? HELP!
FloridaCaller name: Hacker Who Used Epson Name
Caller type: Scammer/Fraudster
He said my printer issue was due to my computer and Asked to to get remote access and I let him. But he told me my computer was hacked and had a virus. I am worried this jerk has my info.
OregonCaller type: Unknown
Someone I thought was from HP tried to scam me by "helping " me with printer issues and charge me $200 for the fix and another $200 for web-based antivirus service. They sounded professional and helpful, but were only helping themselves. The next day, someone claiming to be from Microsoft called saying my computer was comprised-yet another scam. DON'T FALL FOR IT!
CaliforniaCaller name: Hacker who used Canon name
Caller type: Scammer/Fraudster
I googled Canon printer help and this entry came up first. I called and guy with heavy Indian accent requested my computer access and I let him. He told me my computer and network was infected and insisted that only he could help, not Apple or Comcast. That made me instantly suspicious so I got him off my computer and now I'm worried about identity fraud.
IllinoisCaller type: Scammer/Fraudster
I Googled "Brother customer service #" and this popped up as an ad. I called, but when Indian dude wanted to get into my computer, I balked, and he said "I can't help you then <click>" Obvious scam
TennesseeCaller name: Hacker Who Used Linksys Customer Service
Caller type: Unknown
Number came up as Brother service number. They were nice, seemed legit. Then asked for one time fee, when I said I thought it was free they hung up on me.
MissouriCaller name: Hacker Who Used Epson Name
Caller type: Scammer/Fraudster
Tried to sell me IP protection for2/yr $250 or 5yr $500 by claiming I had a network problem and they couldn't provide a driver for my Epson printer to my Mac computer. It was a very hard sell, but I did not authorize payment. I did give them my email and phone number and street address before I became totally suspicious. What worries me is that they somehow got into my computer and were moving around inside it, doing diagnostics, etc. Apparently, many people have fallen victim to this scam.
New MexicoCaller name: Hacker Who Used Canon Name
Caller type: Scammer/Fraudster
He asked to access my computer to fix a printer issue. Once he accessed he ran bunch of garbage on my computer and then he asked that I call level 5 support. Once I told him I am an engineer he hang up. I am searching my computer to see if he stool something.
MassachusettsCaller name: Hacker Who Used Canon Name
Caller type: Scammer/Fraudster
They needed to get into my computer. They did. They opened Console. It kept showing errors. They told me that all my drivers have been corrupted and I need to have my computer fixed. Only $149. I am very worried that they have other files from my computer.
What to do?
Florida
