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User Complaints for 877-355-1276
Caller name: Unavailable
Beware!! Claiming to be from a mail order pharmacy that we use. Said that I had a prescription that needed to be refilled and wanted to "verify" my date of birth. Since I did not initiate the call, I refused to give them any personal information. Also, the telephone exchange number used is not listed on my insurance card.
Received a call on 10/25/14 and again on 10/27/14 and caller identified herself as rep from OptumRX, our prescription service. She said there were two prescriptions that were available for refills (which was not true) and she needed our credit card number in order to ship them out right away. Today, 10/28, I called OptumRX and just as I thought, there was no record in our file that any calls had been made to us. I spoke with a supervisor and asked if OptumRX had been hacked and she said not to her knowledge. My question: How did the caller get our contact information and how did they have information on the two prescriptions in our file?
Received a call on 12/15/2014. Caller asked for my spouse and said he was from "the healthcare company". I asked which healthcare company and he said United Healthcare. I asked for his number to call him back and he replied, "Its on the back of the card, 877-355-1276." That is not the number on the back of the UHC card. He told me we should ask for Charles.
Caller name: 1-800 Service
I just dialed this number and spoke to a representative from Optum RX or so she said. She knew alot about my account. I told her that the phone # 877-355-1276 is being reported as a scam on the internet !!! She spoke over me and wanted to verify who I was and I said I'm trying to v erify who the heck YOU are !! lol. I'm not sure just what is going on. I am now going to call Optum RX on another # and see what I am told. The rep from Optum RX tried to downplay this problem but I was insistant about him realizing that this is a problem on his end and someone should really look into this. When I told him other complantants said they even knew what their medicines were he kind of went quiet. Well thats all I can tell you about this scam phone call which is 1 of many I and alot of people get everyday. I hope there is something that can be done such as a code word for each company so you know they are who they say they are. Feel like I'm in the CIA ! lol
These guys called my cell and asked for a woman who rents a room in my house. They said they were from OptumRX, "her healthcare company". There's no way she ever gave them my cell # (no way she gave anyone my cell #, it's creepy). They knew she had United Healthcare. I did not find out what they wanted other than that they wanted her to call them at 877-355-1276. I'm pretty sure there's a HIPAA violation here....
Caller name: optum rx
Caller said she was from optum rx regarding a prescription renewal to be shipped to me and asked for my birthday and zip code. It didn't make sense that optum rx would call for this info. I hung up. Do the same.
My experience is similar to others': I received a call on 4/27/16 and the caller said she was from OptumRX. She said there was a prescription available for refill (which was not true). I called OptumRX and verified I have no meds due for refill.
Caller name: Optum Rs
I use Optum RX and I think this is a legitimate number. They have multiple phone numbers. I believe this one is where they are checking to see if you want to make any of your prescriptions into a 90 day mail order delivery, which can save money compared to the 30 day RX at a local pharmacy. The number that I have on my bottles is 888-290-7789.