877-216-5027

Caller Name:
Caller ID:
Complaint Level
Low
Medium
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Caller Name
  Royal Bank
11
  Rbc
7
  Fake Bank
3
  No Name/RBC
2
  RBC Royal Bank
2
Caller Type
  Scammer/Fraudster
16
  Debt Collector
2
  Telemarketer
1

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User Complaints for (877) 216-5027

Caller name: Royal Bank

Caller type: Scammer/Fraudster

I received a phone call repeatedly from 1-877-216-5027 saying it was Royal Bank with an important message for my about my banking. It asked for me by name and then asked for my birthday or Access ID. I never spoke with a human, just an automated machine. I hung up, and called RBC from a number I had on my banking card. There was nothing urgent that RBC was calling me about. I'm assuming it is a fraud call but am not positive.

- Dave
Canada

Was this comment helpful?   Yes   No   +21

[Reply]   March 23, 2013

Caller name: Royal Bank

Caller type: Unknown

I am getting repeated taped phone calls in both English and French from 1-877-216-5027 saying they are the Royal Bank and they are calling me about a personal banking issue (they specifically use my name). Then they start asking me to press numbers to confirm personal information (postal code, date of birth). I did not confirm anything and they just keep calling back. Obviously Royal Bank would never do this...so how do we stop these kinds of calls???

- Anonymous
Canada

Was this comment helpful?   Yes   No   +13

[Reply]   March 28, 2013

Caller name: Royal Bank

Caller type: Debt Collector

Non stop calls up to 5x a day. Driving me crazy, is there anywhere we can call to block them?

- Anonymous
Canada

Was this comment helpful?   Yes   No   +10

[Reply]   June 23, 2013

Caller name: Royal Bank of Canada

Caller type: Debt Collector

I just spoke with a representative of RBC by calling their collections department's number (1-866-893-3295) which was supplied by an operator contacted through the main number (1-800-769-2511) listed on their site. Both were able to confirm that it is a collections number. The person in collections was regrettably rather dull-witted and unable to see why (1) having the call prompt clients for personal information without an option to talk with an operator and (2) having their number listed as a phishing scam all over the internet are bad things. I did manage to get transferred with someone at customer care who at least made note of the situation.

To all those who are being contacted, yes it is laughably incompetent on the part of the Royal Bank to model their contact with clients in such a way that it seems so transparently like a fishing scam, but it is just their collections department trying to give you a courtesy call. (In my case, they were letting me know that, in switching Visa cards, I had forgotten to transfer funds to my old Visa to cover a cell phone bill that arrived in the middle of the card switch.)

My advice is not to take my word, or the word of anyone else on an internet forum for this (after all, any scammer could post here anonymously, claiming that the number is legit), but to look up their contact number on Google and get back to them. Make sure to provide them feedback and let them know that modeling their client interaction on phishing and subsequently getting their collections number listed all over the internet as a scam is probably a bad idea.

- MIchael
Canada

Was this comment helpful?   Yes   No   +6

[Reply]   November 27, 2013

Caller name: RBC

Caller type: Unknown

Caller wants information and says "Important Message from RBC". It is computer operated so I hang up but this is constant and must stop.

Harrassment is definitely the name for these people, it is definitely not the Royal Bank of Canada.

- Joan Henderson
Canada

Was this comment helpful?   Yes   No   +3

[Reply]   June 26, 2013

Caller type: Unknown

That RBC bank is a pain in the neck. This kind of calling should be illegal and should also be stopped.

- Anonymous
Canada

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[Reply]   May 28, 2013

Caller name: Royal Bank

Caller type: Unknown

Called twice within 60 seconds... if an urgent problem, should call in person!

- Anonymous
Canada

Was this comment helpful?   Yes   No   +2

[Reply]   October 11, 2017

Caller name: Toll Free Caller

Caller type: Unknown

When I reluctantly answered the call it was a Robo caller on the other end. (Don't worry I wasn't going to give them any additional info they may already have on me!) The robo caller identified themselves as Royal Bank of Canada and asked for me by name (I am indeed a customer) but when I pressed any key to talk to a live person per instruction, it was dead silence. I thought I should press again but this only ended the call. I treated this as a serious fraudulent call because they know my name, phone number and maybe a whole lot of other banking info! After reading this blog, I was confused and even more alarmed. Went to my account online and discovered my account has bounced three auto payment charges since Sept 23, four weeks ago!! NOT all robo calls are bad, just wish Royal Bank had put together a better alert system.

- DL
California

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[Reply]   October 20, 2015

Caller name: rbc

Caller type: Scammer/Fraudster

It's ridicolous and abhorrent to think that a reputable institution like RBC needs the 'services' of scammers to annoy their clientel! STOP IT!

- PG
Canada

Was this comment helpful?   Yes   No   +2

[Reply]   March 11, 2014

Caller name: RBC Royal Bank

Caller type: Telemarketer

I started getting calls yesterday (Nov 4/2013) and more today... Same thing... Saying from Royal Bank with "important message regarding banking" confirming my Name and press 1... Followed by asking for personal info... Seems REALLY sketchy so I hung up followed by repeated calls... I called RBC at their Royal 1-1 number and they confirmed it was an RBC Robo-Caller and the "important messages" were in regards to product & service offers. I was really annoyed and demanded that this "feature" as they call it be turned off. They said they did. We'll see if the telemarketing continues. VERY DISSAPOINTED IN RBC SALES TACTICS right now. Booooo.

- AJ
Canada

Was this comment helpful?   Yes   No   +2

[Reply]   November 5, 2013

Caller name: Royal Bank

Caller type: Scammer/Fraudster

Several calls a day, answering machine has picked it up twice. Asks by name myself & partner. Good thing its bogus. No longer have anything with RBC, this is the money they spend fot temp workers overseas.

- FireQueen
Canada

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[Reply]   April 16, 2013

Caller name: Fake Bank

Caller type: Scammer/Fraudster

Scam.. do not send these people money. Your bank will always send you a letter directly.. not ask you to wire money because you did something wrong. Be viligent

- Anonymous
Canada

Was this comment helpful?   Yes   No   +1

[Reply]   March 16, 2019

Caller name: Royal Bank

Caller type: Unknown

I got a call from this number saying it was RBC and that there's something wrong with my account. The robot said my name but that doesn't mean much. I don't have an account at RBC. Being a robo-call, I just hung up.

- Anon
Canada

Was this comment helpful?   Yes   No   +1

[Reply]   October 6, 2018

Caller name: Royal Bank Of Canada

Caller type: Scammer/Fraudster

They are spoofing RBC's number, really just a scam.

- Anonymous
Canada

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[Reply]   April 4, 2018

Caller type: Unknown

Twice today - get a life!

- Anonymous
Canada

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[Reply]   May 24, 2017

Caller type: Debt Collector

It is actually Royal Bank. They don't have the man power to call everyone for different issues, so they use this automated system to get in touch with their clients. Sometimes it is because your bank account is over drawn (when you don't have overdraft), sometimes it is because you have an old account that is about to be closed off, and you may get a charge for doing so. Best thing to do is answer the call or call them back. You never know what the issue may be. It is NOT fraud or phishing. I know this because I called them back several months ago to find out what it was about (as I was also sceptical). It is legitimate.

- anon
Canada

Was this comment helpful?   Yes   No   +1

[Reply]   June 11, 2014

Caller name: RBC

Caller type: Unknown

I get this call too. I thought it was strange that the message still played while my answering machine was still playing my greeting, then hung up. As far as I can tell, if it's an urgent message from RBC, they will call me in person.

- Anonymous
Canada

Was this comment helpful?   Yes   No   +1

[Reply]   May 29, 2013

Caller name: Royal Bank?

Caller type: Unknown

Harassing phone calls asking for personal information pertaining an IMPORTANT message from the Royal Bank. It MUST be stopped

- john
Canada

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[Reply]   May 28, 2013

Caller name: Royal Bank

Caller type: Telemarketer

Non stop can I block them or sue to get money????

- Stanley
Canada

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[Reply]   December 14, 2019

Caller name: Royal Bank

Caller type: Unknown

Sue them because they are bothering me or they me 5 0 000$$$

- Stanley
Canada

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[Reply]   December 14, 2019

Caller name: Royal Bank

Caller type: Unknown

RoboCall from "Royal Bank" asking you to provide info to confirm that you are the correct person

- Christopher
Canada

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[Reply]   November 25, 2019

Caller name: Fake Bank

Caller type: Scammer/Fraudster

This number PROPORTS to be RBC however you can never speak to a human being ... it asks you to Press 1 and then give away info like your access code and birthday. If you dial the number back it actually says THIS IS RBC Royal bank .... but didn't recognjize the landline I had used an so was fishing for information like my cell number and ACCOUNT numbers.

I called the REAL RBC 1-800-Royal11 and was advised it is a scam.
Do not fall for this
Someone should be alerting the BBB or some other agency ...they sound so legit but it's a load of s**t

- Anonymous
Canada

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[Reply]   October 31, 2019

Caller name: RBC Royal Bank

Caller type: Unknown

Automated system telling me I have failed to pay my car loan. I do not have a csr loan through RBC. Asking me to pay it and punch in my info.

- T
Canada

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[Reply]   August 19, 2019

Caller name: No Name/RBC

Caller type: Unknown

877-216-5027 bother me all the time, I ignored call many times

Its scam

- Cathy
Canada

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[Reply]   July 13, 2019

Caller name: Rbc

Caller type: Unknown

It said the bank called me but thats not my banks number

- Anonymous
Canada

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[Reply]   July 4, 2019

Caller name: Rbc

Caller type: Unknown

This number and another number have called me a handful of times. No voicemail but it says it's RBC calling but no name/no employee ID indicated.

- Anonymous
Canada

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[Reply]   June 25, 2019

Caller type: Scammer/Fraudster

Calls daily leaves a message- robocall. Claims this is not a marketing call

- Anonymous
Canada

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[Reply]   May 3, 2019

Caller name: Royal Bank

Caller type: Scammer/Fraudster

Called me once a month for awhile. Then a couple days ago I decided to listen to most of the recording. Hung up half way through and now they call me every hour

- Anonymous
Canada

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[Reply]   April 17, 2019

Caller name: Royal Bank

Caller type: Unknown

1-877-216-5027
asked for me by name and asked me to hold for urgent information about my Royal Bank account. I hung up

- Anonymous
Canada

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[Reply]   August 31, 2018

Caller name: Montreal downtown center

Caller type: Scammer/Fraudster

Number calls from 876-216-5027 saying to call 866-893-3295 (which is RBC collections) they have my name and say to call them back about an important banking matter

- Anonymous
Canada

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[Reply]   January 30, 2018

Caller type: Unknown

I just spoke with RBC now and they advised me that it IS NOT RBC calling. They would not ask for a birthrate!

- Just me
Washington

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[Reply]   January 30, 2016

Caller type: Scammer/Fraudster

I keep getting repeated called from this automated recording claiming its RBC. Sometimes 3 calls a day. How do I get them to stop???

- Patrick O'Shaughnessy
Canada

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[Reply]   September 5, 2015

Caller name: RBC,Westjet, or Merriot Hotels

Caller type: Unknown

Being harassed daily by this number. MUST BE STOPPED

- T.Rombough
Canada

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[Reply]   May 20, 2015

Caller name: RBC

Caller type: Unknown

has been calling my work number looking for someone I have not even heard of!!!!!!!!!!!!!! been six times in two weeks!!!!!!!!!

- Anonymous
Canada

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[Reply]   May 16, 2015

Caller type: Unknown

Not a scam, it's RBC just giving you an important message. You should call back.

- Anonymous
Canada

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[Reply]   March 11, 2015

Caller type: Unknown

Calls and hangs up. No ID. Activity suggests stupid or fraud.

- Doug
Canada

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[Reply]   January 16, 2014

Caller name: Fake Bank

Caller type: Scammer/Fraudster

claimed to be Royal Bank and automated message prompted personal information out of me using my name...I did hung up and called my bank (Which is Royal Bank) and the person I spoke to checked my account and said there was nothing urgent that anyone would need to call me about. Definitely scam - do not give out information. Hang up - call your bank to let them know this happened.

- booboo
Canada

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[Reply]   January 9, 2014

Caller type: Unknown

WE RECEIVED A CALL THIS MORNING, BUT MANAGED TO GET MY HUSBAND TO HANG UP ON THEM.. IT SAID IT WAS TO DO WITH MY ROYAL BANK ACCOUNT. IF I HADN`T BEEN HERE IT COULD HAVE BEEN DISASTOROUS AS MY HUSBAND HAS ALZHEIMERS AND LIKELY WOULD HAVE GIVEN THEM THE INFORMATION THEY WANTED,. CAN YOU NOT STOP THESE PEOPLE.. OTHERWISE MY ACCOUNT AT RB. WILL BE SHUT DOWN PERMANENTLY. THANK YOU.

- Gail
Canada

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[Reply]   October 18, 2013

Caller name: RBC

Caller type: Scammer/Fraudster

Received two calls from this number. Robocall. My telephone has built-in call blocking for known numbers - enabled call blocking for this number.

- Anonymous
Canada

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[Reply]   September 6, 2013

Caller name: No name/RBC

Caller type: Scammer/Fraudster

I keep getting phone calls from this number. It is obviously a fraud.

- Lina
Canada

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[Reply]   April 10, 2013

Caller name: royal bank

Caller type: Unknown

STop calling us and hanging up

- Helen NYboptional. Will be shown
Canada

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[Reply]   November 2, 2012
In response to: Dave

I received a phone call repeatedly from 1-877-216-5027 saying it was Royal Bank with an important message for my about my banking. It asked for me by name and then asked for my birthday or Access ID. I never spoke with a human, just an automated machine. I hung up, and called RBC from a number I had on my banking card. There was nothing urgent that RBC was calling me about. I'm assuming it is a fraud call but am not positive.

Caller name: Rbc

Caller type: Unknown

This is s fraud call

- Dawn
Canada

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[Reply]   October 7, 2019
In response to: michael murphy

Rang my dad n start giving it loads bout computer my dad panicked n rang me n work for me to ring them, it a sham, n how dare they do thatmy dad just over a stroke scared him these people should be prosecuted for scaming people

Caller type: Unknown

I've been getting these calls too.
Not sure if RBC has a security flaw, but at least some information seems to be linked to them...
Bought pro call blocker from amazon $60 CDN.
Poor instructions, but seems to work (may be blocking answering machine though).
From what I've read, this little device works better on panasonic LAN phones, like thru Shaw. (not DSL!!)
If you can tolerate poorly scripted instructions more than these irritating phone calls, this may be an option.

- Bob
Canada

Was this comment helpful?   Yes   No   -1

[Reply]   October 16, 2013

File a Complaint for 877-216-5027

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