Did this number call you? Leave your comment/complaint below.
User Complaints for 866-409-4196
Caller name: XM/Sirius
Get three calls per day everyday of the week. Most obnoxious. I found contact information listed below on the following website: http://consumerist.com/2008/04/reach-sirius-executive-customer-service.html
I called the 888-635-5142 number which was just a recording. I spoke over the recording and said "representative". I was forwarded to a 'real' person of whom I asked for contact information for the CEO, Mel Karmazin to complain about these calls. She was very apologetic, but could not give me a number to reach him, just an address.
She did offer to add my number to Sirius XM Radio's own DO NOT CALL list. She took my number and address info to add to their list. She said it would take 7-10 days for my info to be removed from their call list. We'll see if that happens...
Per www.consumerist.com site:
If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:
Corporate email address format: [first initial of first name][last name]@siriusradio.com
CEO Mel Karmazin - firstname.lastname@example.org
James E. Meyes President, Operations and Sales - email@example.com
Scott Greenstein President, Entertainment and Sports - firstname.lastname@example.org
Chief Executive Officer
Sirius Satellite Radio
1221 Avenue of the Americas, 36th Floor
New York, NY 10020
Phone: (212) 584-5100
Fax: (212) 584-5200
It has been XM/Sirius. One of my 2 satellite radios died and I had to replace it. The service had to be cancelled on the dead radio and then activated on the new one. While getting this worked out, I added an additional radio to my wife's truck. Therefore, they did not lose an account, they gained one.
About 3 weeks later, I got a phone call and multiple e-mails wanting me to restore my subscription. I was polite and told them the story. After another week or so, they called again. I was polite, explained the story yet again. They said I would be removed from the call list.
The next week, I got another call. This time, I got really nasty with them and demanded they put an entry in the file to stop calling me.
About 6 weeks have passed, but this phone number has been on my Caller ID last night and tonight. I was out and did not take the call. There will be a supervisor on the phone and a whole lot of screaming if I am home when they call probably tomorrow night.
XM has never been right since Sirius took them over. Mel Karmazin must be starting to hurt for money. It must really suck to only have a net worth of $650 million.
Caller name: Xm radio
I cancelled service with them in Aug and they evidently didn't cancel per my request and called asking for my credit card info since my number on file has expired. do they think I was born yesterday I am NOT giving my number over the phone especially when you contact me. I sold the car in June they already got a few extra months out of me I wish they'd leave me alone or at least send a bill. I'm never going to give a outsourced call center my credit card.
Caller name: XM RADIO
I CANCELLED MY SERVICE WITH XM AND ASKED FOR MY NUMBER TO BE TAKEN OFF THEIR LIST. THEY ASSURED ME THAT IT HAD. NOW I'M GETTING CALLS ALL HOURS OF THE DAY.
THEY KEEP TELLING ME IT WAS REMOVED SO WHY DO THEY KEEP CALLING.
After reading all the information, I assume this number that keeps calling me as well....8664094196 is XM Radio wanting my services back also. I cancelled because I had an online account set up and was going to pay my bill online but their online service bill pay had issues for weeks. I like to have printable receipt for my transactions which is why I do not deal with phone calls. I called them however and I had to repeat my questions/concerns to three different people, as if they do not track what I am saying and hand me off to someone else. This is my last bullet with any company. I do not like getting the run around and I therefore took my business elsewhere.
However, as to the last poster.....PAT.....when they call me the do not leave messages. They call bright early in the morning and very late at night. They have scared me at 6:00am before. I have since blocked their numbers but thought it was creepy that when they finally did leave a message, it was talking and grumbling in the background and scary...No person completely audible as if they were just recording themselves driving down the highway.
Caller name: Hiaoknjawjfb
After several grueling phone calls to SiriusXM starting back in early September '13 that consumed hours of time speaking to folks in far flung reaches of the world with negligible English-speaking abilities [Philippines, mostly, so why the heck can't they speak and understand English at least semi-effectively?], I was FINALLY able to cancel my SiriusXM service about two weeks ago in mid-November. Ever since then, this number has called me relentlessly asking me for detailed personal information to "verify" my account status. I never give them any info other than to tell them each and every single dang time that my SiriusXM account has been closed and that I want nothing to do with them, and to stop calling me. But SiriusXM just will not stop calling. If SiriusXM had actual offices anywhere even remotely close to where I live, they'd definitely be getting the tables turned on them and suffering my wrath face-to-face. As it is, though, the Rep's calling for SiriusXM call super early in the morning and late at night disturbing our nighttime relaxation and disturbing our sleep. But, it seems SiriusXM is absolutely unwilling to end their harassment of my household, and I cannot make them stop.
Caller name: POd
These idiots called me at 1:09 a.m., 2:15 a.m. and 4:15 a.m. I am as mad at them as I can possibly be. I will NEVER purchase their service. I am sending an email to everyone in my contact list to stay away from this sorry outfit.
DO NOT DO BUSINESS WITH SERIUS XM
Caller name: XM Radio
XM Radio calling likely to telemarket. I didn't pick up, but since I recently cancelled my subscription with them, I did call back to ensure there were not any issues. The woman I spoke to was very polite and pleasant and offered to put my on the no-call, email or mail list immediately. Didn't try to sell me anything, or push the product. I have no problem with XM Radio as a whole, or their customer service, I just can't afford it right now.
Caller name: XM Radio
I cancelled XM radio. They said I had a balance of $13.00. Okay, send me a bill and I will send you a check....They wanted a credit card. I said No. Why would I leave a current credit card number on a system I have no way of monitoring? I have never received the bill, just a ridiculous amount of calls. I'm now going to up the ante, complaints at all levels (fed, state, city, blogs) to follow.
District of Columbia