866-358-3429

Caller ID:
Complaint Level
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Caller Name
  American Water
7
  Collection For American Water Company
2
  NJ American Water
1
  Brenda
1
  American Water Company
1
Caller Type
  Debt Collector
4
  Scammer/Fraudster
1

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User Complaints for (866) 358-3429

Caller name: American Water Company

Caller type: Debt Collector

I own real estate property in southern Illinois along the Mississippi and near the St. Louis, Missouri metro east area. I always 'try" to be a law-abiding citizen and pay my bills on time. However, there are times when I cannot pay my water bill on time. After my water is 3 weeks late, these a******s start calling me EVERY SINGLE DAY leaving a pre-recorded voice message on my phone asking me to call them. Then, when I finally do call them and agree to be put on a pay plan, the f__kers keep on calling me EVERY SINGLE DAY there after until I've paid the money. Listen, I can understand calling me once or twice a week, but EVERY SINGLE DAY is crossing the line that borders harassment. There needs to be a law that limits the frequency a bill collector be allowed to call no more then 2 times a week when attempting to collect on a pastdue payment.

- This should be illegal
Illinois

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[Reply]   February 7, 2012

Caller type: Debt Collector

This is a company that calls for American Water. Even after you talk to them and make the payment arrangements they continue to call. I advised the idiot that called today (Erick) That I had already spoke to someone who called yesterday. He wanted to argue that we still might receive calls every couple of days..I told him you've called every day and since I spoke to someone yesterday there shouldn't be a need to call unless the payment isn't made when I started i would make the payment! The son of b***h still wanted to argue and keep repeating that until payment was received we would receive calls. I said well since I've already spoken to one of you Harvard Scholars already about payment and when I will make the payment there will be no need to answer the call and hung up on him.

- Mary Kos
Kentucky

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[Reply]   February 27, 2015

Caller name: American Water

Caller type: Unknown

They call incessantly and should be shut down. I sold the house I owned with their account years ago and they are still calling me. Complete morons

- Anonymous
California

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[Reply]   May 5, 2013

Caller name: American Water

Caller type: Unknown

Demanded money

- Anonymous
Illinois

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[Reply]   October 19, 2017

Caller name: American Water

Caller type: Unknown

Called me regarding account information on my cell phone. I do not even live in the State of IL nor do I have an account with this company. I asked them to remove me from their call list. This is awful when you live 1700 miles away.

- Floyd Weninger
Iowa

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[Reply]   March 17, 2012

Caller name: American Water

Caller type: Debt Collector

Pain in the Azz I paid the bill but it was $0.81 short the total amount due these people continue to call everyday. Not to mention the Shut Off notice i received... Just shaking my head...............

- Confused
Pennsylvania

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[Reply]   March 5, 2012

Caller name: American Water

Caller type: Unknown

I have received calls from this number a few times over the past couple of months - no messages left and no one on the line the one time I was able to answer the call. I assumed it was just another telemarketer bothering me.
I finally looked up the number today and saw that it was a CalAm number. Why don't they leave a message or say something when I answered? This is so annoying.
What do they want? I just reviewed my last bill and no note to say they needed me to reach out to them.

- Dixie
California

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[Reply]   October 3, 2017

Caller name: Brenda

Caller type: Scammer/Fraudster

Brenda called about my American water account. I have been with am water for almost two years and never received a call before. I called them back several hours later and who should be the random rep I get? None other than brenda, hmmm well that was fishy. She asked my name and phone number and then immediately asked for a payment. I just made a payment 2 weeks ago. So I asked her more questions aboutique how much I owe and if I were late and it seemed like she didn't know. We'll I know, I am 30 days past due but she couldn't give me the proper amount. I think this is a scam to get my credit card number. She told me that they were open today from 8-12 but American waters website say they are closed, so I called the number from the site and it had a different recording and gave me options to choose from where brendas number went straight to her after a brief automated opening. So this is not American water, this is a scam.

- Anonymous
Illinois

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[Reply]   October 24, 2015

Caller name: American Water (Kentucky)

Caller type: Debt Collector


- Anonymous
Ohio

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[Reply]   November 3, 2014

Caller type: Unknown

This number calls my phone at around 9:00 p.m!!!! How unbelievably unethical and disrespectful!! It's my children's bedtime and they keep calling my house at night time!!

- Anonymous
Kentucky

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[Reply]   October 7, 2014

Caller type: Unknown

866-358-3429 Is American Water (Call Center)

They called me before 9:00am on a Saturday (on my Cell Phone).
Someone came on after a few seconds and wanted information on me before they would talk to me. I had her get me a supervisor who asked to verify who I was (telling me my name), I had provided no information up to then up to this point.

I asked the supervisor that as she had my account information up did she see the payment from yesterday and she wouldn't say. Or even admit that their system had my cell number somehow associated with the account and therefore knew who they were talking to. (I can understand them having to verify however). I had paid the bill previously and even had an email from them with a payment confirmation number (which I provided the supervisor).. Apparently their system for calling people (to harass them) doesn't have access to the account information showing such minor things as payments.

This was the fourth call from them since yesterday (but the first to my cell) which I consider harassment as I had called them previously and even received an email from them yesterday with a payment confirmation number.

- Anonymous
Indiana

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[Reply]   September 20, 2014

Caller type: Unknown

They left a message on my cell saying to call them back. If it were a real company like West Virginia American Water... it shows up on my phone as them because I have their number programed on my contacts. Do NOT fall for scams!!

- Laura
West Virginia

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[Reply]   August 5, 2014

Caller name: NJ American Water

Caller type: Unknown

How did American Water get my cell phone? WTF??

- Anonymous
United States

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[Reply]   June 21, 2013

Caller name: america water

Caller type: Unknown

I have a new cell number so it is obvious that this caller is trying to harass the previous owner of this number. I get at least one call per day and i am sick of it

- maryann
New Jersey

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[Reply]   June 5, 2013

Caller type: Unknown

They call, no answer...just hang ups! If it is the water company....I pay on time for the last 30 years!!!!

- What's their Problem!
Indiana

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[Reply]   January 17, 2013

Caller type: Unknown

4:30 pm est
I answer the phone and no one on the other end responds. If they are on an auto dialer it sure is slow to prompt. After 10 seconds I hung up. This is at least the 3rd time.
(Is it an omen that the verification code this site is asking me for so it can post my entry is: "in over my head" ?)

- Reasonable
Pennsylvania

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[Reply]   July 19, 2012

Caller name: American Water

Caller type: Unknown

They really need to stop calling..my bill is paid in full.

- Michelle
Indiana

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[Reply]   May 7, 2012

Caller name: Collection for American Water Company

Caller type: Unknown

Thank you for reporting it, I've seen a different number they use somewhere on the site and many people are unhappy with them

- payers
Canada

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[Reply]   February 8, 2012

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