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  Citibank Services Support Unit
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User Complaints for (855) 688-0555

Caller name: Citibank services support unit

Caller type: Telemarketer

Caller said they needed to verify information on my account. I called the main number on my card and they said there was nothing wrong with my account and there was no reason to be concerned. I told them the phone number and they confirmed that it was an affiliate of theirs called Citi PWM (property wealth management) and they offer services for the wealthy, such as stock advice and brokers, life insurance, etc. I don't trust this phone number, especially since my friends recently had a bad experience with another card that stole their identity and took money from their bank account once they got the account information from them.
If this is a legitimate phone#, Citibank should be ashamed of itself for allowing these people to call customers to use people's trust that it was a real customer service person, when in fact it was a sales call.

- Anonymous

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[Reply]   November 6, 2016

Caller type: Unknown

Actually, I called Citibank because I read on another website that this was a real Cittibank number and, indeed, they verified this is their number and transferred me to that department because I called the number on the back of the card to verify they called me.

- Anne

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[Reply]   June 17, 2016

Caller name: 210-677-1346

Caller type: Scammer/Fraudster

I received a vmail with caller ID 210-677-1346 and she asked me to call 855-688-0555 and she said the same thing: Need to verify some account information to avoid impact on this account. She used my name and mentioned my specific card that I had. She said to call M-F 8am-7pm EST..

- Anne

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[Reply]   June 16, 2016

Caller name: Citi

Caller type: Scammer/Fraudster

Caller was woman who said she was with Citibank card services support unit. Needed to speak with card member to answer some questions to avoid card interruptions. Please call back 855-688-0555.
Called our credit card company using the phone number on our bill. Surprise it was not them....scammers !

- Kerry

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[Reply]   April 26, 2016

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