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User Complaints for 800-355-5265
received a text message telling me to call this number because there seems to be a problem with my credit card. At first I was alarmed so I did that , only to find out that it was some criminal gang pretending to be my bank and trying to scare me into giving my CC # over the phone. I hang up right away and blocked the number from calling me back if ever..
The professional sounding recording claimed to be "Chase Debit Card Fraud Prevention" and I received a text which knew the exact amount I spent and where the day before. This was also my last debit charge. I called the Chase number given on my debit card, and they said this was a scam call. The scammer knew my name, address, work, home and cell numbers. What is going on? I went by my bank on the way home and they issued me a new debit card, they thought the scam was linked to my card and not my actual bank account, but they advised me to be diligent watching my account for unauthorized activity.
Caller name: Chase Fraud Prevention Automated
In my case, it was not a scam. Some of the reports here, I do think are a replication of the Fraud Prevention Service provided by Chase. I first received an email listing the last 4 transactions that I did indeed make. But the email wanted me to click links saying either 'yes, I did make these charges' or 'no, at least one of these charges are not legit'. I hovered over the link to see the site address, and while it did specify a chase.com/ beginning, I was still a little freaked out especially after reading some of these posts. I just called the number on the back of my card. The FIRST guy (yes, I ended up calling again) said that my account was fine at that there was no fraud alert, and to not click anything on the email or the text I received. He also had me forward the email to the email@example.com address for them to look into it. I was satisfied, but still really freaked out that a scammer was able to access my legitimate transactions. I then received a phone call from 800-355-5265. I listened to the voice mail - they gave me a reference number to specify when I called back. SO, I called the number on the back of my card again, and explained about my last call to Chase, and asked her to see if she could verify the number that just called. She said that it was indeed one of their Fraud Prevention numbers and that it was ok to call and verify whether or not I made specific transactions. Which I was about to freak out about someone having all my transaction information, so very glad she was able to verify the number. So I called the number. I did not provide the reference number they left in my voicemail, but automated system was able to identify me anyway, probably from the number I was calling from. The next question was to verify my zip code, out of 4 given options (one of which was correct, and all were similar to the real zip). Then the system listed the same last four transactions and asked me to press '1' if I truly made them (which I had) or '2' if I hadn't. Then the call was over, and a 3 question survey commenced about the Fraud Prevention Service. I imagine there is a scam out there that mimics this service, but in my case, it was fine. Though I'm not sure why people are saying that this number has been 'verified' to not be a chase number. It's the same number that I verified today, so not sure if some of the customer service reps just don't know what they're doing or what. I guess the first guy implied that it was a scam, but I didn't check the number with him the first time I called - only the second time. Hope this helps - just call the number on the back of your card... multiple times, if you have to!
THIS NUMBER IS LEGIT : Received an automated text message claiming to be from Chase Fraud Department regarding a suspicious transaction, and asking me to call this number immediately. Was suspicious of the message, so called Chase Customer Service, where a representative confirmed that my ATM card had been used for a series of fraudulent charges.
Caller name: Chase fraud department
I received a call from this number, a text and a email from Chase fraud. It is legit and saved me from being ripped off $150.00 to start with. They cancelled my card and are replacing it. I think the thieves got my info from online shopping. Lesson learned.
Got calls on the number you guys are reporting as well as an "unknown" id number. I called the chase number on the back of my card, and they said no calls were made to me from them and there's nothing on my account about any fraudulent purchases.
I always google numbers when they ask to me to identify myself and found this page! Good one :-)
Caller name: Chase Fraud Dept
This phone number called me. I will not give out information to an automated system so went onliine, checked my account and saw a suspicious transaction. I called Chase and was transferred to the Fraud Dept. My debit card had multiple fraudulent transactions charged to it in a short time today. They blocked the card. I asked if they had sent an automated call and they confirmed. So it would seem that it is a legitimate number.
I got that call, ignored it, googled the number and saw all the accounts that said it was a scam. Just to be safe I checked my bank account and saw that there were 2 fraudulent charges pending and called my bank from the number on the back of the card and they had already cancelled the card and after talking to them, issued me a new one and put in a claim to get my money back. So if you get a call from this number it doesn't hurt to make sure everything is ok with your account!
I don't even have a Chase Debit or Credit account, so that right there proves calls coming from this number are a scam.
The only account I have with Chase is a car loan, and the phone number on record for that account is different than the one they called/texted.
So if it looks like a scam, sounds like a scam, it is a scam. Just wish they would stop calling now.
I don't know what any of these people on this thread are talking about that are saying that this is a legit chase number. It's NOT A LEGIT CHASE CALL. They must be a part of the scam. I also received a call this morning from the robo voice from this number saying that I had fraudulent charges on my chase account. I was instructed to call back this number with a reference number I was given. I did not call this number back after reading these posts and decided to call the chase number on the back of my card. The woman I spoke with let me know that there were no fraudulent charges on my card, my account had not been flagged, and they have not sent out any texts or calls regarding my account. She also informed me that many other people have also called about the exact same issue and IT IS A SCAM. DO NOT CALL THIS NUMBER BACK. You should either report it to chase or just ignore it.
Caller name: Chase Debit card Fraud Dept.
Seemed legit, knew recent transactions. What alerted me was: She asked for my debit card # and security code. I said I do not give that out.
I called Chase, gave them the two 800 numbers, ( I got a second call while I was checking with Chase), and they said, "No, those are not numbers for Chase and Chase will NEVER ask you your account # and security code unless you initiated the call."
I received a call from this number, a text, and an e-mail about a attempted purchase about 300 miles away from where I live. I called the number back, which they said they werethe Chase Fraud department. After verifying information (with yes or no answers), he cancelled the card that was in question and a new one was being sent. He even suggested I go to my local police department to file a report. I Googled the number and got to this website and after reading some of the comments, I called my bank directly they informed me that the number was legit and there was a fraudulent charge attempted at Target. From now on I will call my bank directly.
Caller name: chase call center for fraud
i received an email and also a text message. claiming that transactions were made from my debit card. one of the transactions i did not make. it does not show on my account. my chase bank would never text me with a message or email me with a message. i need to report this to the FBI and my bank. I am telling you. this needs to stop. now i may have to get a new debit card. who calls on a sunday? this is definitely a scam. they need to be stopped. well this complaint will probably go nowhere but i needed to write it. now i need to go to my bank on Monday and tell them what I received. i am aggravated and disgusted with these messages. they are not real from my bank.
Caller name: Chase Fraud
Legit Chase Fraud dept. verifying charges to my debit card. Most I had authorized, but there was one fraudulent charge in California, I live in Chicago. They cancelled the card and sent out a new one.
Caller name: chase fraud dept
Not a scam i thought it was too, so i ignored, my card was shut off because someone was trying to use my card # in two diff states, chase caught it and shut my card off. I called number on my card it was them!
Caller name: Chase Fraud Division
This number is legitimate. It is the Chase fraud hotline. The number was left on my answer machine regarding my debit card. I did not call the number, but did call the Customer Service number on the back of my debit card. They connected me with their fraud division and they confirmed that the 800-355-5265 number is their fraud hotline number. And, someone had gotten my debit card number and was attempting to use it.
Legit, received a text about possible fraudulent activity on my card and the text wanted me to verify a particular transaction. The text also stated to call 800-355-5265. Instead, I called the Chase number on the back of my Chase card, and they verified this was an actual Chase fraud number, and they had concerns about my last online transaction.
Always call the Chase number on the back of your card!!
This was the Chase Fraud Department calling. They knew about a recent transaction that had been rejected, so I trusted them and gave them some information about my card. I felt stupid and called the Chase Customer Support line right after, worried that I'd compromised my account. The nice man I knew was from Chase confirmed for me this was the Fraud Department's number and could tell me that he saw they'd authorized the transaction I wanted to do.
It's all good!