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User Complaints for (800) 355-5265
received a text message telling me to call this number because there seems to be a problem with my credit card. At first I was alarmed so I did that , only to find out that it was some criminal gang pretending to be my bank and trying to scare me into giving my CC # over the phone. I hang up right away and blocked the number from calling me back if ever..
The professional sounding recording claimed to be "Chase Debit Card Fraud Prevention" and I received a text which knew the exact amount I spent and where the day before. This was also my last debit charge. I called the Chase number given on my debit card, and they said this was a scam call. The scammer knew my name, address, work, home and cell numbers. What is going on? I went by my bank on the way home and they issued me a new debit card, they thought the scam was linked to my card and not my actual bank account, but they advised me to be diligent watching my account for unauthorized activity.
Caller name: Chase Fraud Prevention Automated
In my case, it was not a scam. Some of the reports here, I do think are a replication of the Fraud Prevention Service provided by Chase. I first received an email listing the last 4 transactions that I did indeed make. But the email wanted me to click links saying either 'yes, I did make these charges' or 'no, at least one of these charges are not legit'. I hovered over the link to see the site address, and while it did specify a chase.com/ beginning, I was still a little freaked out especially after reading some of these posts. I just called the number on the back of my card. The FIRST guy (yes, I ended up calling again) said that my account was fine at that there was no fraud alert, and to not click anything on the email or the text I received. He also had me forward the email to the firstname.lastname@example.org address for them to look into it. I was satisfied, but still really freaked out that a scammer was able to access my legitimate transactions. I then received a phone call from 800-355-5265. I listened to the voice mail - they gave me a reference number to specify when I called back. SO, I called the number on the back of my card again, and explained about my last call to Chase, and asked her to see if she could verify the number that just called. She said that it was indeed one of their Fraud Prevention numbers and that it was ok to call and verify whether or not I made specific transactions. Which I was about to freak out about someone having all my transaction information, so very glad she was able to verify the number. So I called the number. I did not provide the reference number they left in my voicemail, but automated system was able to identify me anyway, probably from the number I was calling from. The next question was to verify my zip code, out of 4 given options (one of which was correct, and all were similar to the real zip). Then the system listed the same last four transactions and asked me to press '1' if I truly made them (which I had) or '2' if I hadn't. Then the call was over, and a 3 question survey commenced about the Fraud Prevention Service. I imagine there is a scam out there that mimics this service, but in my case, it was fine. Though I'm not sure why people are saying that this number has been 'verified' to not be a chase number. It's the same number that I verified today, so not sure if some of the customer service reps just don't know what they're doing or what. I guess the first guy implied that it was a scam, but I didn't check the number with him the first time I called - only the second time. Hope this helps - just call the number on the back of your card... multiple times, if you have to!
THIS NUMBER IS LEGIT : Received an automated text message claiming to be from Chase Fraud Department regarding a suspicious transaction, and asking me to call this number immediately. Was suspicious of the message, so called Chase Customer Service, where a representative confirmed that my ATM card had been used for a series of fraudulent charges.
Caller name: Chase fraud department
I received a call from this number, a text and a email from Chase fraud. It is legit and saved me from being ripped off $150.00 to start with. They cancelled my card and are replacing it. I think the thieves got my info from online shopping. Lesson learned.
Got calls on the number you guys are reporting as well as an "unknown" id number. I called the chase number on the back of my card, and they said no calls were made to me from them and there's nothing on my account about any fraudulent purchases.
I always google numbers when they ask to me to identify myself and found this page! Good one :-)
Caller name: Chase Fraud Dept
This phone number called me. I will not give out information to an automated system so went onliine, checked my account and saw a suspicious transaction. I called Chase and was transferred to the Fraud Dept. My debit card had multiple fraudulent transactions charged to it in a short time today. They blocked the card. I asked if they had sent an automated call and they confirmed. So it would seem that it is a legitimate number.
I got that call, ignored it, googled the number and saw all the accounts that said it was a scam. Just to be safe I checked my bank account and saw that there were 2 fraudulent charges pending and called my bank from the number on the back of the card and they had already cancelled the card and after talking to them, issued me a new one and put in a claim to get my money back. So if you get a call from this number it doesn't hurt to make sure everything is ok with your account!
I don't even have a Chase Debit or Credit account, so that right there proves calls coming from this number are a scam.
The only account I have with Chase is a car loan, and the phone number on record for that account is different than the one they called/texted.
So if it looks like a scam, sounds like a scam, it is a scam. Just wish they would stop calling now.
I don't know what any of these people on this thread are talking about that are saying that this is a legit chase number. It's NOT A LEGIT CHASE CALL. They must be a part of the scam. I also received a call this morning from the robo voice from this number saying that I had fraudulent charges on my chase account. I was instructed to call back this number with a reference number I was given. I did not call this number back after reading these posts and decided to call the chase number on the back of my card. The woman I spoke with let me know that there were no fraudulent charges on my card, my account had not been flagged, and they have not sent out any texts or calls regarding my account. She also informed me that many other people have also called about the exact same issue and IT IS A SCAM. DO NOT CALL THIS NUMBER BACK. You should either report it to chase or just ignore it.
Caller name: Chase Debit card Fraud Dept.
Seemed legit, knew recent transactions. What alerted me was: She asked for my debit card # and security code. I said I do not give that out.
I called Chase, gave them the two 800 numbers, ( I got a second call while I was checking with Chase), and they said, "No, those are not numbers for Chase and Chase will NEVER ask you your account # and security code unless you initiated the call."
I received a call from this number, a text, and an e-mail about a attempted purchase about 300 miles away from where I live. I called the number back, which they said they werethe Chase Fraud department. After verifying information (with yes or no answers), he cancelled the card that was in question and a new one was being sent. He even suggested I go to my local police department to file a report. I Googled the number and got to this website and after reading some of the comments, I called my bank directly they informed me that the number was legit and there was a fraudulent charge attempted at Target. From now on I will call my bank directly.
Caller name: chase call center for fraud
i received an email and also a text message. claiming that transactions were made from my debit card. one of the transactions i did not make. it does not show on my account. my chase bank would never text me with a message or email me with a message. i need to report this to the FBI and my bank. I am telling you. this needs to stop. now i may have to get a new debit card. who calls on a sunday? this is definitely a scam. they need to be stopped. well this complaint will probably go nowhere but i needed to write it. now i need to go to my bank on Monday and tell them what I received. i am aggravated and disgusted with these messages. they are not real from my bank.
Caller name: Chase Fraud
Legit Chase Fraud dept. verifying charges to my debit card. Most I had authorized, but there was one fraudulent charge in California, I live in Chicago. They cancelled the card and sent out a new one.
Caller name: chase fraud dept
Not a scam i thought it was too, so i ignored, my card was shut off because someone was trying to use my card # in two diff states, chase caught it and shut my card off. I called number on my card it was them!
Caller name: Chase Fraud Division
This number is legitimate. It is the Chase fraud hotline. The number was left on my answer machine regarding my debit card. I did not call the number, but did call the Customer Service number on the back of my debit card. They connected me with their fraud division and they confirmed that the 800-355-5265 number is their fraud hotline number. And, someone had gotten my debit card number and was attempting to use it.
Legit, received a text about possible fraudulent activity on my card and the text wanted me to verify a particular transaction. The text also stated to call 800-355-5265. Instead, I called the Chase number on the back of my Chase card, and they verified this was an actual Chase fraud number, and they had concerns about my last online transaction.
Always call the Chase number on the back of your card!!
This was the Chase Fraud Department calling. They knew about a recent transaction that had been rejected, so I trusted them and gave them some information about my card. I felt stupid and called the Chase Customer Support line right after, worried that I'd compromised my account. The nice man I knew was from Chase confirmed for me this was the Fraud Department's number and could tell me that he saw they'd authorized the transaction I wanted to do.
It's all good!
The number is legit. Say for instance you ordered p**n on a trial membership and you use your card to validate your age. If the p**n is delivered from a web site outside the USA and your trial ends and a recurring charge is associated to the card. Chase fraud will contact you to validate the charges. This time the bank did you a favor!
Received a call & they left a message about questionable purchases made with my chase debit card. I called back & purposefully answered wrong selections on my car loan while googling the phone number - seeing TONS of people and articles written about how it is a scam. Right when I was going to hang up a woman answered - she was professional sounding. I told her I just looked up the number online and it said it was a scam. She said they were looking into that as others had brought that to their attention & that they were in fact Chase Fraud Dept. and that if I was uncomfortable talking to her to call the number on the back of my chase card. I asked her her name - she said Jerry - then I hung up and called Chase. They said there were no flags or anything on my account and that that phone number is absolutely a scam & is not affiliated in any way with jp morgan chase. She also said I can forward the issue (or email ever if they send it to you via email) to email@example.com and they will look into it for you.
ALWAYS CALL THE BANK FIRST. THE SCAMMERS ARE GETTING BETTER AND BETTER AT SOUNDING AND ACTING LEGITIMATE.
Caller name: no name
I had this call twice today. Returned the call, which asked me for my debit card number, being supposedly from Chase Fraud Prevention. After many rounds of robo-nonsense, eventually I was transferred to a nice sounding lady who asked for the number again. I told her that I will call Chase directly.
Called Chase (# on the back of my card). I was advised that the number is a scam. Do NOT provide any info. Call directly, if concerned.
Caller name: Chase
I received a voicemail with a PIN from this number. My account had been frozen after making a transaction while traveling abroad. The call was legit but the quality was absolutely horrible. The poor quality made be doubt the legitimacy of the call. If Chase is really going to reach out to its customers with this sort of automated messaging, they should take care to provide a high quality conversation. Even the grammar was incorrect. It sounded like someone built this call in their basement with some leftover computer bits from the 90s.
Chase, is this the level of effort you put into your TV commercials?
Same company that calls with a recording. I get a human, I tell them to quit calling and that I am on the DNC registry, and they hang up on me.
well if it didn't need to be replaced before it should now that everyone on the internet has your debit card number and security code. Why would you post that online??????? AND your phone number? wow. just wow.
Caller name: Chase Fraud Department
This was a real call from Chase Debit Fraud Prevention. They had blocked my card for a fraudulent charge made in a different state from someone who'd tried to duplicate my card. I confirmed the call by calling the number on the back of my card directly instead of returning the call to this number -- something recommended by many respondents, and which I agree is the only number you should call under such circumstances. Chase cancelled my card and has re-issued a new one.
Caller name: Chase Fraud
This is absolutely a scam. When it asks for the last 4 digits of your card just enter a random 4 digit number. It will accept it which it shouldn't if it was legit, it's because they don't know the information and are trying to get it.
It then asked for the Chase account number. I entered 4 four digit numbers, again random. It said please wait while we access your account information. It then starts playing music. After a few minutes it hangs up. This is totally bogus.
Don't believe it!
Look people...call the number back and enter all ones and/or zeros for you personal information...they will always answer regardless lulz...For kicks, I do this for hours on end, enter all sevens..again same deal. Try all sevens...try all eights try all nines...The SAME tired a*s people will answer EVERY SINGLE TIME!!!!! Be persistent...I've tied these idiot scammers phones up for days on end. Trust me.. Not legit
The calls coming from 1-800-355-5265 are actually legit. It IS in fact the Chase Debit Card Fraud Prevention Dept. I just got 3 calls from the number, and thinking it was a scam I called up the customer service number on the back of my debit card. That's when they verified that the number was legit. The reason I was getting phone calls was because Chase noticed some strange transactions on my account and they needed to verify the transactions. Someone had gotten a hold of my debit card number, made a fake card, and they were running all over town (in a different state) using the card for small transactions. Chase immediately put a block on my card, and I am going to a local branch and getting a new card tomorrow. So to all of you Chase account holders...if you have a debit card I suggest you program the number in your phone. You never know when you may be a victim of fraud like I was.
BEWARE OF SCAM!! Unkown Number contacted my Work. Call transferred to Employer Security for Filterning. The caller gave only this name of Tom Morgan and would not provide further information. I have no financial concerns in my life, expecially since being forced to file Chapter 7 in 2010 after a 2009 major job layoff. Makes me think that since doing so, private records have either been fraudulently stolen or sold and obvioiusly that no longer apply to my financial future. BEWARE OF SCAM!!!!!!!!!!!!!
Caller name: Robo Call
Got a call from this number. Was hinkey so I called Chase from the number on the back of the card. There was in fact a fraud block on my account. And I confirmed the charge was not mine. So the robo call seems to have been legit but just to be safe, don't return the call to the number that called you. Go directly to the customer service of the bank. Same goes for e-mail. Never click through from an e-mail. Go to the internet and directly type in the address you need (bank etc). Any time you are entering credit card info the address should start with https:// - the s stands for "secure connection" if it's just http:// it's not secure.
I have received three calls from this number in the past four hours. I have not answered any of them because I didn't recognize the number. Judging from the fact that all the comments on this number either say that it is a fraud or Chase I would venture a guess that it is a fake since I don't have a Chase account.
this is legit, i called up my chase account and they said it is one of numbers they use for fraud prevention. he also said to never give out social #, acct number, or anything else like that when THEY call you, they should have that in front of them. you only give them info like that if YOU call them. the lady i talked to only asked for my name, we went over my most recent transactions and identified the one i didnt know. this number is legit, i was having a heart attack when i googled it. To ease your worries i would just recommend calling chase to verify the number for yourself, so u can sleep at night.
happy new year
I received several calls from this number also asking for a woman I have never heard of. I don't use chase for anything so I looked up there email and phone numbers and contacted them both ways. I have an email from them confirming it is INDEED a Chase number. I asked them to not call my number anymore because the person does not live here. I have not heard from them since.
Caller name: Chase Fraud
its legit! I was scared for a moment but someone was trying to charge 500 bucks in groceries. It was declined so no loss for me thank god! Im going to my local branch and picking up a new debit card at their request.
Caller name: Automated Recording
Received call from this number telling me it was Chase Fraud prevention. It then gave me a phone number to call and a reference number I was to write down. I called the number, entered the ref number, then it asked me for the last 4 digits of my card. I was googeling the phone number as the recording was going and found it was probably fraudulent. I called Chase directly and they said that it wasn't them.
This number is fraudulent!!!
Caller name: Robo Call
I called Chase Bank back after I received a robo call from this number. They said that this is NOT A CHASE NUMBER! Do not call and give them any info!! The scammers themselves post that it's a legit number here on this website! JUST CALL THE NUMBER ON BACK OF YOUR CARD ONLY! I called the scam number back for the h**l of it to see how smooth they were. After hitting zero a hundred times I was transferred to an operator. Then they said they would only proceed if they had my entire Social Security number. Lol, I told them to suck it! They threatened to shut down my card if I didn't give them my info....Then Guess what....my card still works and its a month later. Chase never asks for your entire SS number unless your in a branch setting up an account or trying to get a loan. Be safe and only call the number on the back of your card.
Caller name: Chase Fraud
I had gotten a text message on a Sunday today stating if I purchased a pair of shoes in the amt of $77.49 on 5/16/13 and no I did not but I did purchase something else in the same amt. in a store? Chase would never text me on a Sunday which was unusual the text # sent was 956-86 the number 800-355-5265. I called to get a recording asking me a whole bunch of questions on my personal information, I immediately hung up and called the Chase number 718-935-9935 and spoke to customer service who told me it was not Chase and to report it, now I am nervous about my card, how would they know exact amt and my name? b******s......
I think there's a scam that can make itself APPEAR as this number, but it's also the actual number of the Chase Fraud Dept. I saw the warnings and called Chase Cust. Service and got directed to this number anyway. Maybe that's the best bet--spend the extra time and get transferred by the bank reps there. My account has actually been compromised, so it's good I called.
I received a call from this number that left a voicemail (with a real person) telling me about fraudulent activity and to call with my card number ready. At the same time I received a text and an email, both from Chase. About two minutes later, I received another call from a different 800 number that was automated, and had a reference number associated with it. That 800 number was the same as the one in the email.
I still ended up just calling what was on the back of the card which is also on the website. Based on the information they asked for, I almost thought I had called the wrong number and the woman on the other end offered to call me back (which makes me wonder what number would have shown up) or I could call the Chase number again to ensure that the calls are answered at random and a different representative would ask all the same questions.
Of course like everyone else says, it's best to just call the number on the card. Still, you're calling in a vulnerable state and giving all that info out doesn't make you feel any better about it.
Caller name: anonymous
I get at least two calls a day from various people who say that "since I have been paying my credit card on time' I am eligible for a lower interest rate' I checked with Chase and was told that the call is not from them. They asked me to get the number of the caller. Latest one was from "Belville" and the number was: 425-533-0245
Caller name: Unavailable
I received a call today and it was from an unavailable caller, they left a message for a Junior Henry, which is not my name, but I have received calls previously and also received texts in reference to this person. They left a message saying they were from Chase Debit Card Fraud Prevention and the call was in reference to verify recent activities on a debit card ending in 5711. They left a message to call 800-355-5265.