800-355-5265

Caller ID:
Complaint Level
Low
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Caller Name
  Chase Fraud
11
  Chase
10
  Chase Fraud Dept
3
  Chase Fraud Department
3
  Automated
2
Caller Type
  Scammer/Fraudster
35
  Text/SMS
6
  Debt Collector
1

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Owner Info for 800-355-5265

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(800) 355-**** Phone Numbers

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User Complaints for (800) 355-5265

Caller type: Unknown

ATTENTION:
800-365-5265 is a LEGIT Chase Fraud Number.

I did NOT call it because of some of the notes above... but I did call the number on the back of my debit instead. They identified suspicious charges and I confirmed their suspicions as fraud.

I then asked them to confirm whether or not the 800-355-5265 number was legit Chase or not -- it is.

That said, I would do what I did (call the known legit number on the card) all over again next time.... why? ya just never friggin know anymore!

- Anonymous
Florida

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[Reply]   August 18, 2012

Caller type: Scammer/Fraudster

received a text message telling me to call this number because there seems to be a problem with my credit card. At first I was alarmed so I did that , only to find out that it was some criminal gang pretending to be my bank and trying to scare me into giving my CC # over the phone. I hang up right away and blocked the number from calling me back if ever..

- Rafaela
Canada

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[Reply]   March 10, 2012

Caller name: Chase Fraud Prevention Automated

Caller type: Unknown

In my case, it was not a scam. Some of the reports here, I do think are a replication of the Fraud Prevention Service provided by Chase. I first received an email listing the last 4 transactions that I did indeed make. But the email wanted me to click links saying either 'yes, I did make these charges' or 'no, at least one of these charges are not legit'. I hovered over the link to see the site address, and while it did specify a chase.com/ beginning, I was still a little freaked out especially after reading some of these posts. I just called the number on the back of my card. The FIRST guy (yes, I ended up calling again) said that my account was fine at that there was no fraud alert, and to not click anything on the email or the text I received. He also had me forward the email to the abuse@chase.com address for them to look into it. I was satisfied, but still really freaked out that a scammer was able to access my legitimate transactions. I then received a phone call from 800-355-5265. I listened to the voice mail - they gave me a reference number to specify when I called back. SO, I called the number on the back of my card again, and explained about my last call to Chase, and asked her to see if she could verify the number that just called. She said that it was indeed one of their Fraud Prevention numbers and that it was ok to call and verify whether or not I made specific transactions. Which I was about to freak out about someone having all my transaction information, so very glad she was able to verify the number. So I called the number. I did not provide the reference number they left in my voicemail, but automated system was able to identify me anyway, probably from the number I was calling from. The next question was to verify my zip code, out of 4 given options (one of which was correct, and all were similar to the real zip). Then the system listed the same last four transactions and asked me to press '1' if I truly made them (which I had) or '2' if I hadn't. Then the call was over, and a 3 question survey commenced about the Fraud Prevention Service. I imagine there is a scam out there that mimics this service, but in my case, it was fine. Though I'm not sure why people are saying that this number has been 'verified' to not be a chase number. It's the same number that I verified today, so not sure if some of the customer service reps just don't know what they're doing or what. I guess the first guy implied that it was a scam, but I didn't check the number with him the first time I called - only the second time. Hope this helps - just call the number on the back of your card... multiple times, if you have to!

- Renee
Indiana

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[Reply]   December 8, 2012

Caller type: Unknown

THIS NUMBER IS LEGIT : Received an automated text message claiming to be from Chase Fraud Department regarding a suspicious transaction, and asking me to call this number immediately. Was suspicious of the message, so called Chase Customer Service, where a representative confirmed that my ATM card had been used for a series of fraudulent charges.

- Anonymous
New York

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[Reply]   August 6, 2012

Caller name: Chase Fraud

Caller type: Unknown

I received the text & got a call from this number. I called the number on the back of my card. This was actually Chase calling me. My cc number was being used in another state. All was stopped in time.

- Anonymous
United States

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[Reply]   July 18, 2012

Caller type: Unknown

I was contacted via text that there was a lock put on my visa debit card. I do not have a visa debit card with your bank. The texted also gave your fraud line to call, when I called they asked for the card number in which I have. (which I don't have). Just wanted let you know that in case there has been anyone that is trying to activate a card in my name, or phone # 360.701.1977 that I have not applied, received or activated a card in my name.
Thank you, Deidre Johnson

- Deidre Johnson
Washington

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[Reply]   May 3, 2017

Caller type: Text/SMS

Legit, received a text about possible fraudulent activity on my card and the text wanted me to verify a particular transaction. The text also stated to call 800-355-5265. Instead, I called the Chase number on the back of my Chase card, and they verified this was an actual Chase fraud number, and they had concerns about my last online transaction.
Always call the Chase number on the back of your card!!

- Anonymous
New York

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[Reply]   May 10, 2015

Caller name: Chase Fraud

Caller type: Text/SMS

Legitimate call but call back number on card and have them transfer you.

- anonymous
New York

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[Reply]   April 30, 2015

Caller type: Unknown

i had an item questioned by chase for real.
called chase direct.
this was legit.

- steve
California

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[Reply]   July 30, 2013

Caller type: Unknown

The number is legit. Say for instance you ordered p**n on a trial membership and you use your card to validate your age. If the p**n is delivered from a web site outside the USA and your trial ends and a recurring charge is associated to the card. Chase fraud will contact you to validate the charges. This time the bank did you a favor!

- Anonymous
Oregon

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[Reply]   July 29, 2013

Caller type: Unknown

I received a call from this number, a text, and an e-mail about a attempted purchase about 300 miles away from where I live. I called the number back, which they said they werethe Chase Fraud department. After verifying information (with yes or no answers), he cancelled the card that was in question and a new one was being sent. He even suggested I go to my local police department to file a report. I Googled the number and got to this website and after reading some of the comments, I called my bank directly they informed me that the number was legit and there was a fraudulent charge attempted at Target. From now on I will call my bank directly.

- California
United States

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[Reply]   July 8, 2013

Caller name: Chase Fraud Division

Caller type: Unknown

This number is legitimate. It is the Chase fraud hotline. The number was left on my answer machine regarding my debit card. I did not call the number, but did call the Customer Service number on the back of my debit card. They connected me with their fraud division and they confirmed that the 800-355-5265 number is their fraud hotline number. And, someone had gotten my debit card number and was attempting to use it.

- Anonymous
California

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[Reply]   April 15, 2013

Caller name: Chase Fraud Dept

Caller type: Unknown

This phone number called me. I will not give out information to an automated system so went onliine, checked my account and saw a suspicious transaction. I called Chase and was transferred to the Fraud Dept. My debit card had multiple fraudulent transactions charged to it in a short time today. They blocked the card. I asked if they had sent an automated call and they confirmed. So it would seem that it is a legitimate number.

- Mertle
Oregon

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[Reply]   April 13, 2013

Caller type: Scammer/Fraudster

I had this call twice today. Returned the call, which asked me for my debit card number, being supposedly from Chase Fraud Prevention. After many rounds of robo-nonsense, eventually I was transferred to a nice sounding lady who asked for the number again. I told her that I will call Chase directly.
Called Chase (# on the back of my card). I was advised that the number is a scam. Do NOT provide any info. Call directly, if concerned.

- cautious
Texas

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[Reply]   January 27, 2013

Caller name: Chase Fraud

Caller type: Unknown

Legit Chase Fraud dept. verifying charges to my debit card. Most I had authorized, but there was one fraudulent charge in California, I live in Chicago. They cancelled the card and sent out a new one.

- Anonymous
Indiana

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[Reply]   January 3, 2013

Caller type: Unknown

Definitely legit, but always call the bank directly. Chase confirmed this is ONE of their numbers for fraud prevention.

- Anonymous
Texas

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[Reply]   November 30, 2012

Caller name: Robo Call

Caller type: Scammer/Fraudster

I called Chase Bank back after I received a robo call from this number. They said that this is NOT A CHASE NUMBER! Do not call and give them any info!! The scammers themselves post that it's a legit number here on this website! JUST CALL THE NUMBER ON BACK OF YOUR CARD ONLY! I called the scam number back for the h**l of it to see how smooth they were. After hitting zero a hundred times I was transferred to an operator. Then they said they would only proceed if they had my entire Social Security number. Lol, I told them to suck it! They threatened to shut down my card if I didn't give them my info....Then Guess what....my card still works and its a month later. Chase never asks for your entire SS number unless your in a branch setting up an account or trying to get a loan. Be safe and only call the number on the back of your card.

- Good Citizen
Colorado

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[Reply]   October 20, 2012

Caller name: Chase Bank

Caller type: Scammer/Fraudster

This number called me twice this morning. The second time they called I was standing in my local branch. When I told the caller that he hung up.

Chase will not leave an automated voicemail or send a text message. If you are in doubt about the legitimacy, always call the toll free number on the back of your card or call your local branch directly.

- Nobody you know
Ohio

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[Reply]   August 2, 2012

Caller name: Chase Fraud Prevention

Caller type: Unknown

Seems like the number MAY be legit, I got a call this morning. When I called back it took me to an automated system. I don't provide info to automated systems so I called the number on my card. After being transferred to Fraud Prevention, yes, they did flag some purchases on my account for possible fraud but couldn't or wouldn't tell me whether this was a legit number that called ME (800*355*5265). I recommend not calling the number but instead calling Chase directly using the number that's on your card. better safe than sorry.......

- Anonymous
United States

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[Reply]   July 23, 2012

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Asking for someone the "office" knows, but there is NO WAY that Chase Credit Card Fraud Department CALLS asking for someone to a business line, when that person never comes into the office. Credit card calls, from credit card companies are "RARE"....they normally will only return a phone call based from the actual customer, based on the customer calling them. I've worked for Citibank Credit Card Services-top team-this call is definitely a SCAM!! Don't answer any of their questions....don't use their prompts to call "their" phone number(s) either. Look up your bank or credit card number thru your search engine, or off the monthly statement you receive from them...

- WW
California

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[Reply]   April 25, 2017

Caller name: CHASE

Caller type: Scammer/Fraudster

I received a call like the others, they told me about a DEBIT card from CHASE, ending with 2428, I couldn't answer because I was in another call, they left a message, the question is: How they get my phone number? and secondly: How they attach to that transaction, this is because I don't have an account with CHASE (but I know the most people has a CHASE account) and beside that I don't have any CC# with that ending.
Watch out!

- Vico
Florida

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[Reply]   April 20, 2017

Caller name: Chase Fraud dept

Caller type: Scammer/Fraudster

Can't believe (or CAN I ?!) these fraudsters are still using Chase SCAM & PHISH as their dupe. Man speaking Eng talking about "my credit card (I don't have any) via Chase (never have done business with them) with # ending 1057 (none of my accounts have ever had that #). I did not interact with caller, just heard part of his message when I flipped my cellphone open.

Sorry for Chase business as am for FedEx and Google as other long-term dupes (no blame on them); still get amazingly stupid Phishing emails from fraudsters using FE & G every day - delete & trash immediately.

Buckle up, folks. The Fed Congress just turned loose all corporate Phishers on us via sale of any or all our digital+ info to any/all wannabe partner-Phisher-Scammers. Our Consumer-based "economy" has us as the ConsumED... Oh... that makes the Corps and their gov't partners "Cannibals", consuming our money, our time and productivity, thus our lives as we fend off predators every day. I'm 67 years old, lots of personal experiences and memories of nasty times in our culture & economy that may prove kinder and more rational than what already exists and more to come.

- SPS
California

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[Reply]   March 30, 2017

Caller type: Scammer/Fraudster

Received an email from
Chase Debit Card Fraud Prevention <chase.fraud.prevention@info.chase.com> Sat, Aug 27, 2016 at 8:21 PM
Reply-To: chase.fraud.prevention@info.chase.com

They had the wrong name, purchases in the wrong state, wrong last four digits of my account number with another bank. I have no Chase account. The only thing they had right was my email address.

- JeanW
Minnesota

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[Reply]   September 1, 2016

Caller type: Unknown

Yes it is s scam. I just spoke to chase bank.

- Anonymous
California

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[Reply]   August 16, 2016

Caller type: Scammer/Fraudster

THIS IS A SCAM! Beware! They just got my account. I filed a police report, contacted all agencys and reported them. IT IS A SCAM!!! I am sure people are being paid or a part of the scam on here! They have the Chase Jingle and email down. THEIR EMAIL IS chase.com/support...THAT IS NOT REAL...FORWARD ALL COMMUNICATION to abuse@chase.com SCAM SCAM SCAM SCAM!!

- K
New Jersey

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[Reply]   May 10, 2016

Caller type: Unknown

I received both a phone call from 800-355-5265 and a text message asking me to type 1 if the purchase was legit or 2 if it was not. I did respond with 1 as the purchase was legit. I then googled the number and after reading all of these posts, half of which say the number is legit and half saying it is not, I called the number on the back of my Chase card to confirm the legitimacy of both the phone call and the text. The representative assured me that both were legit.

- Catherine
New Jersey

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[Reply]   February 18, 2016

Caller type: Unknown

It was actually Chase. I received an email about confirming my account activity from the Chase Debit Card Fraud Prevention with this phone number. I recognized the fraudulent transactions and clicked no. I then received another call from the number. I explained to them the card is no longer active because I was hacked by the company listed and the rep made a note in the system.

To be safe, I called the number on the back of my Chase debit card 1-800-935-9935 and asked for the Chase Fraud Department. They told me they called and emailed me because of an unauthorized transaction was attempted on a debit card I recently closed. Before I even asked the representative verified that notes from my previous call with 800-355-5265 was in the system and Chase sent me the email.

- Anonymous
California

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[Reply]   September 22, 2015

Caller type: Unknown

This number is legit. If you have unusual spending they will call, text and email you to verify the charges. This has happened to me twice when I made large purchases and once shortly after I was issued a replacement for a lost card.

- Anonymous
Georgia

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[Reply]   September 21, 2015

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

This number called saying my debit card had been compromised --- I don't bank with chase or even have a chase credit card. SCAM!!!

- Anonymous
United States

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[Reply]   July 29, 2015

Caller type: Unknown

they didn't leave me a message so I googled the number and found several sites with complaints. No way it is Chase calling about my debit card, I don't bank with Chase.

- Anonymous
Florida

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[Reply]   June 2, 2015

Caller type: Scammer/Fraudster

This number is NOT a Chase number. 100% scam. I received a text, followed by an email, and finally a call from this number. Scammers trying to get all of your information.

- Timothous
Oregon

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[Reply]   May 4, 2015

Caller type: Unknown

Received 4/3/15 at 8:52pm. I have eliminated unwanted calls that are fraudulent by not having VM setup.

- Fatima
Ohio

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[Reply]   April 28, 2015

Caller name: chase call center for fraud

Caller type: Scammer/Fraudster

i received an email and also a text message. claiming that transactions were made from my debit card. one of the transactions i did not make. it does not show on my account. my chase bank would never text me with a message or email me with a message. i need to report this to the FBI and my bank. I am telling you. this needs to stop. now i may have to get a new debit card. who calls on a sunday? this is definitely a scam. they need to be stopped. well this complaint will probably go nowhere but i needed to write it. now i need to go to my bank on Monday and tell them what I received. i am aggravated and disgusted with these messages. they are not real from my bank.

- Pam
New York

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[Reply]   April 26, 2015

Caller type: Unknown

I received a call today and it was from an unavailable caller, they left a message for a Junior Henry, which is not my name, but I have received calls previously and also received texts in reference to this person. They left a message saying they were from Chase Debit Card Fraud Prevention and the call was in reference to verify recent activities on a debit card ending in 5711. They left a message to call 800-355-5265.

- Anonymous
Florida

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[Reply]   April 9, 2015

Caller name: Chase Debit card Fraud Dept.

Caller type: Scammer/Fraudster

Seemed legit, knew recent transactions. What alerted me was: She asked for my debit card # and security code. I said I do not give that out.
I called Chase, gave them the two 800 numbers, ( I got a second call while I was checking with Chase), and they said, "No, those are not numbers for Chase and Chase will NEVER ask you your account # and security code unless you initiated the call."

- MA
Texas

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[Reply]   April 7, 2015

Caller type: Unknown

Three calls, one hour apart, from same number. No name / no message. April 3 at 6:51pm, 7:51pm and 8:52pm.

- Fatima
Ohio

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[Reply]   April 7, 2015

Caller type: Scammer/Fraudster

I received a call from this number saying that he was Chase Fraud Dept and that there may be some fraud on my card. They asked for me by name. When I entered my 5 digit zip code as requested it rejected it as not a match twice. It WAS correct as I saw the numbers I dialed in! When the agent asked for my card number and CVC and exp date, I realized I needed to call into Chase direct.
When I did, the agent said she could check the legitimacy of the call without connecting me to the Fraud Dept. She verified that no call was made, no issue at hand and when I gave her the number to verify, she said it was NOT a VALID number for Fraud Dept!! After the call, I googled the number and found that some people had my experience and some were told it was indeed the correct number. I called into Fraud Dept and yes they had called and asked the same info to verity my identity. They knew what I had purchased etc. I told the the agent that the other agent told me it was an incorrect number. She seemed very unconcerned but said she would forward my concern. I didn't get the idea that she really saw anything unusual about it! I DO. Chase needs to fix this! Been happening for years per the posting dates! How ridiculous.

- Anonymous
Florida

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[Reply]   March 10, 2015

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

This is absolutely a scam. When it asks for the last 4 digits of your card just enter a random 4 digit number. It will accept it which it shouldn't if it was legit, it's because they don't know the information and are trying to get it.

It then asked for the Chase account number. I entered 4 four digit numbers, again random. It said please wait while we access your account information. It then starts playing music. After a few minutes it hangs up. This is totally bogus.

Don't believe it!

- Lexcy
New York

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[Reply]   February 9, 2015

Caller type: Unknown

I received a call from this number that left a voicemail (with a real person) telling me about fraudulent activity and to call with my card number ready. At the same time I received a text and an email, both from Chase. About two minutes later, I received another call from a different 800 number that was automated, and had a reference number associated with it. That 800 number was the same as the one in the email.

I still ended up just calling what was on the back of the card which is also on the website. Based on the information they asked for, I almost thought I had called the wrong number and the woman on the other end offered to call me back (which makes me wonder what number would have shown up) or I could call the Chase number again to ensure that the calls are answered at random and a different representative would ask all the same questions.

Of course like everyone else says, it's best to just call the number on the card. Still, you're calling in a vulnerable state and giving all that info out doesn't make you feel any better about it.

- Anonymous
Michigan

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[Reply]   December 21, 2014

Caller name: Chase fraud department

Caller type: Unknown

I received a call from this number, a text and a email from Chase fraud. It is legit and saved me from being ripped off $150.00 to start with. They cancelled my card and are replacing it. I think the thieves got my info from online shopping. Lesson learned.

- Anonymous
Washington

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[Reply]   September 30, 2014

Caller type: Scammer/Fraudster

Got 3 missed calls, but no message. Called them back and the recording stated that this was Chase Debit card fraud protection department and asked for the 6 digit reference number left in the message, or press *. I pressed *. It asked if I was some other person, if not, press 5. I pressed 5. I got to a person and told her the reason for my call and also that I do not see any "suspicious" activity on my account that should have prompted their call. She asked for the 16 digit account number and I said, no, I do not know who you really are. She said, no problem, call the number printed on the card and verify. I did so and Chase told me that the call was a scam. (The recording at the beginning also says that is is important to complete the call in order to avoid later calls and to make sure I can use the card.)

- Andrea
New York

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[Reply]   September 21, 2014

Caller type: Unknown

I have received three calls from this number in the past four hours. I have not answered any of them because I didn't recognize the number. Judging from the fact that all the comments on this number either say that it is a fraud or Chase I would venture a guess that it is a fake since I don't have a Chase account.

- Anonymous
Colorado

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[Reply]   September 16, 2014

Caller type: Unknown

This number started calling about 9:30 pm on 9-8-14, twice. Then again the next morning about 7:00 am. Odd hours.

- angel young
West Virginia

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[Reply]   September 9, 2014

Caller type: Debt Collector

BEWARE OF SCAM!! Unkown Number contacted my Work. Call transferred to Employer Security for Filterning. The caller gave only this name of Tom Morgan and would not provide further information. I have no financial concerns in my life, expecially since being forced to file Chapter 7 in 2010 after a 2009 major job layoff. Makes me think that since doing so, private records have either been fraudulently stolen or sold and obvioiusly that no longer apply to my financial future. BEWARE OF SCAM!!!!!!!!!!!!!

- Anonymous
United States

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[Reply]   August 4, 2014

Caller name: Chase Fraud Department

Caller type: Unknown

This was a real call from Chase Debit Fraud Prevention. They had blocked my card for a fraudulent charge made in a different state from someone who'd tried to duplicate my card. I confirmed the call by calling the number on the back of my card directly instead of returning the call to this number -- something recommended by many respondents, and which I agree is the only number you should call under such circumstances. Chase cancelled my card and has re-issued a new one.

- Chase_Customer
Virginia

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[Reply]   June 24, 2014

Caller type: Unknown

I get at least two calls a day from various people who say that "since I have been paying my credit card on time' I am eligible for a lower interest rate' I checked with Chase and was told that the call is not from them. They asked me to get the number of the caller. Latest one was from "Belville" and the number was: 425-533-0245

- Anonymous
Florida

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[Reply]   June 18, 2014

Caller type: Unknown

This was the Chase Fraud Department calling. They knew about a recent transaction that had been rejected, so I trusted them and gave them some information about my card. I felt stupid and called the Chase Customer Support line right after, worried that I'd compromised my account. The nice man I knew was from Chase confirmed for me this was the Fraud Department's number and could tell me that he saw they'd authorized the transaction I wanted to do.

It's all good!

- Anonymous
Texas

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[Reply]   June 10, 2014

Caller type: Scammer/Fraudster

recieved phone call sayig that they are chase bank and that my debit card was blocked. to reactivate the card they need mt debit card number. i hung up and called chase bank and notified them of this attempted fraud.

- stan jasinski
Illinois

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[Reply]   May 16, 2014

Caller name: chase debit card fraud prevention

Caller type: Unknown

This is a legit Chase number. The automated system will call you up to 3 times but will only leave one message per day. Personal or Relationship bankers don't always know that. If you get a text and you recognize the transactions answer 1 for yes 2 for no. If you press 2, a fraud prevention specialist will be connected with you. The bank will verify basic security questions like address and recent transaction before the day of the alert. If you're in the branch, the banker must contact the Fraud Prevention on their desk phone. This department isn't concerned with customer service, as much as fraud prevention. If you sound suspicious they will block your card, and you will have to visit a branch, so stay calm and avoid abusive language. If you don't trust this number call the number on The back of your card and ask for debit card fraud prevention.

- Risk ops analyst
Texas

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[Reply]   May 8, 2014

Caller type: Unknown

So you never thought of someone that ACTUALLY has an account, not update their phone number?
they could have had your phone number long ago, and still hasn't updated it.

- Anonymous
Ohio

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[Reply]   March 18, 2014

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