800-307-3161

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Complaint Level
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Caller Name
  Chase Fraud
6
  Chase Fraud Department
5
  Chase Bank
4
  Claims To Be Chase Morgan
2
  Unidendified
1
Caller Type
  Scammer/Fraudster
10
  Text/SMS
1

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User Complaints for (800) 307-3161

Caller type: Scammer/Fraudster

Automated voice left on voicemail stating they were from Chase Fraud Center asking for a call back to verify some suspicious activity on my account. I called back but was immediately suspicious as it was an automated voice. It asked me to verify my identity so I immediately hung up.

- Anonymous
Illinois

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[Reply]   October 29, 2016

Caller name: Chase Bank

Caller type: Unknown

This number is a legitimate number from Chase Bank Fraud Dept.
I had a bunch of charges on my card that I made in a difference state-(more than usual). They wanted to know if the purchases were purchases that I had made. I just had to verify that they were my purchases. Thanks Chase for looking out for me.

- Tim
Kentucky

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[Reply]   March 19, 2017

Caller name: Chase Bank

Caller type: Unknown

Legit number, debit card info was stolen and a transaction of $157 I didn't make was declined at a Stop and Shop pretty far from where I live. I got a text telling me to call this number, there was weird waiting music and an automated voice, but when I finally got a person, they told me to call the number on the back of my card. Talked to customer service, confirmed that the fraud was real, got a new debit card sent.

- ls
New Jersey

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[Reply]   December 30, 2016

Caller name: 800 SERVICES

Caller type: Unknown

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

- Anonymous
Illinois

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[Reply]   March 22, 2017

Caller type: Scammer/Fraudster

Fraudulent Chase number. Hang up right away. Canceled my card with the real chase immediately.

- Anonymous
Washington

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[Reply]   November 15, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

- Mr Common Sense
Illinois

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[Reply]   March 31, 2017

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Phishing scam, use the customer service number on back of your card to verify.

- James
New York

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[Reply]   March 3, 2017

Caller type: Unknown

Call about cc activity

- Ms
Texas

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[Reply]   November 4, 2016

Caller name: Chase Debit CArd Fraud

Caller type: Unknown

Wanted me to verify charges. I hung up

- Mikael Wagner
California

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[Reply]   February 23, 2017

Caller name: Chase Credit Card Fraud Dept

Caller type: Unknown

I receive calls from this number. Is a recording, not live person to talk to.
I do not have a credit card with my nickname,, I only use my legal name.

- Jacqueline Steinwart
Arizona

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[Reply]   February 15, 2017

Caller name: Chase fraud

Caller type: Unknown

FAKE CHASE FRAUD COMPANY. CEOOKS.

- Jack
California

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[Reply]   May 8, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Claimed to be the chase bank fraud department and asked for me to confirm some information. I hung up.

- Scott
Georgia

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[Reply]   September 24, 2016

Caller type: Unknown

I did get a text alert that sent me to this number. I was suspicious so I called the number on my card instead. There was fraudulent activity on my card. I would say if you are in doubt you should call a number you trust, but definitely follow through on any indication that there might be something wrong with your card.

- Anonymous
Texas

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[Reply]   December 24, 2016

Caller name: Chase Fraud

Caller type: Unknown

I received a text message first saying they were fro Chase Fraud did I try and use my card for a purchase of 59.99 on 12-27-2016 ..I had not of course since I was still in bed they had my card ending in my number said they would call between 8 am and 10 pm I got a call from them 10 mins later wanting to verify some information my name, phone number, address I said no they said they would cancel my card and I told them no I would go to the bank they quickly said ok then hung up I still am not sure it was or wasn't them but, my bank is not even open yet so when it does open I am going to call them ..just beware

- T.B
California

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[Reply]   December 27, 2016

Caller type: Scammer/Fraudster


- Anonymous
Illinois

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[Reply]   February 2, 2017

Caller type: Unknown

They just called saying they needed to verify my account to prevent fraud. Kind of fishy because I just tried to purchase something online from a store located in the United Kingdom... is this legit or? Some of the information I've seen on the internet says it's legitimate but the rest says it's not. I called Chase but he honestly wasn't much help

- Georgia
Illinois

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[Reply]   November 23, 2016

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Knew my whole card number, name, said my name on my own account was not right and when she put me on hold to verify, i hung up because i sent the number to my dad (who works for Chase) and said it was no the chase fraud number. I then called chase fraud directly and that number sucked 60$ out of my account while i was on hold.

- Anonymous
New Jersey

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[Reply]   March 28, 2017

Caller name: Chase Fraud

Caller type: Text/SMS

Received a text at 1 AM from "Chase fraud" saying that there was a 65 dollar charge on my account at a direct marketing co? And to call their number which doesn't match up to any of the numbers on the back of the chase card. And that they would call me from 7am to 12 am to confirm the fraud to cancel my account. This is a sure tell sign they aren't legit and are just a scam! Not going to be answering my phone to any random numbers. Canceling my checking account ASAP tomorrow!

- Anonymous
Arizona

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[Reply]   November 29, 2016

Caller type: Scammer/Fraudster

Get the f**k outta here Brenda. This s**t is a scam. I hope they jacked you for all you've got if you're dumb enough to give them all your info.

- Damian
California

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[Reply]   January 9, 2017

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

Claims to be Chase "debit" fraud department. I also received a text message and my mother received a call for me at her house multiple times. Blocked my number and called the number back. They ask for your phone # or debit card #. No way to speak to anyone. TOTAL FRAUD!!!!

- Anonymous
Ohio

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[Reply]   June 14, 2017

Caller type: Unknown

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

- Anonymous
Washington

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[Reply]   April 6, 2017

Caller name: Unidendified

Caller type: Unknown

Time to play, "Connect the Dots"...
We must all have something in common for them to contact us and I have a couple of suspicions on what that might be.

Anyone who has been contacted and told to call this number, do you make any purchases from Sony Entertainment Network or any purchases from Linden Lab, owner of the game "Second Life"?

Lets just call it "intuition" :)

- Anonymous
Washington

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[Reply]   April 6, 2017

Caller type: Unknown

Just call the number on the back of your card if you are in doubt.

- Anonymous
Arizona

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[Reply]   December 4, 2016

Caller type: Unknown

This number is in fact Chase Bank Fraud. It is legitimate. I get a call from them when I purchase items overseas or buy large electronics online. Personally, I don't like how Chase Bank manages their fraud devision, so when pressed, I usually just tell them I'll resolve the issue at the local branch. You can even call this number to report your card missing or stolen and they'll coordinate getting your replacement sent.

- paul
Texas

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[Reply]   January 26, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

This is a phishing scam trying to portay to be Chase Fraud Department.

I called Chase and this is not one of the department's.
I don't even have a Chase account.

I also seen this on the Chase website,so I guess this scam is quite common now:

https://www.chase.com/digital/resources/privacy-security/questions/fraud

- Joey
Pennsylvania

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[Reply]   March 1, 2017

Caller name: Chase Bank

Caller type: Unknown

This number is a legitimate number from Chase Bank Fraud Dept.
I had a bunch of charges on my card that I made in a difference state-(more than usual). They wanted to know if the purchases were purchases that I had made. I just had to verify that they were my purchases. Thanks Chase for looking out for me.

- Tim
Kentucky

Was this comment helpful?   Yes   No   -1

[Reply]   March 19, 2017

Caller type: Unknown

Chase's fraud department is INCOMPETENT. They have blocked my card for charges under $50 within my normal spending patterns. I have asked them to remove me from their "Fraud Detection" numerous times but they refuse.

I just called this number and they acted VERY much like either a fraud or jerks.

I'm moving to another bank.

- Anonymous
Georgia

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[Reply]   December 18, 2016

Caller name: Chase Fraud

Caller type: Unknown

YES PEOPLE....this is a legitimate number for the Chase fraud department. I made a 1700 debit transaction on my card and received a call from this number. I had to verify my purchase as they put a hold on my card after it went through. I had to call this number to have my debit card activated again. So chill out, this number is the real deal.

- Brenda
Minnesota

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[Reply]   December 16, 2016

Caller type: Unknown

Clearly fraud attempt to obtain personal info. Beware Multiply choice questions used to obtain address etc NOTE: NOT A RANDOM NUMBER CALL- ALSO HAD NAME AND LAST 4 DIGITS OF CARD AND LEFT MSG. NO HUMAN VOICE ALL SIMULATED!!! Most sophisticated attempt I have encountered!!!

- LA California
California

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[Reply]   February 21, 2017

Caller name: Claims to be Chase Morgan

Caller type: Scammer/Fraudster

Called claiming to be fraud Dept with Chase Bank. The next day, $43.98 was withdrawn from my checking account.

- Gabrielle Korman
Florida

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[Reply]   May 12, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

It is a phishing call. I called Chase Customer Service and verified no fraud alerts on my account.

- Anonymous
Illinois

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[Reply]   November 23, 2016

Caller type: Unknown

Received a txt saying Chase Fraud and to give the number a call.

- Anonymous
California

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[Reply]   January 18, 2017

Caller name: Chase Bank

Caller type: Unknown

This was indeed the Chase Fraud line confirming my expenditures on my debit card. Thank you Chase Bank!

- Karen
California

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[Reply]   December 11, 2016

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