800-307-3161

Caller ID:
Complaint Level
Low
Medium
High
Caller Name
  Chase Fraud Department
70
  Chase Fraud
18
  Claims To Be Chase Morgan
13
  Chase Bank
12
  Unidendified
5
Caller Type
  Scammer/Fraudster
50
  Text/SMS
6
  Survey
2

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User Complaints for (800) 307-3161

Caller name: Chase Fraud Department

Caller type: Unknown

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

- Mr Common Sense
Missouri

Was this comment helpful?   Yes   No   +21

[Reply]   March 31, 2017

Caller name: 800 SERVICES

Caller type: Unknown

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +19

[Reply]   March 22, 2017

Caller type: Scammer/Fraudster

Automated voice left on voicemail stating they were from Chase Fraud Center asking for a call back to verify some suspicious activity on my account. I called back but was immediately suspicious as it was an automated voice. It asked me to verify my identity so I immediately hung up.

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +13

[Reply]   October 29, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

I received an email from Chase Debit Card Fraud Prevention <chase.fraud.prevention@info.chase.com> listing several transactions I did not make, ending with the last transaction I did make myself. Then I received a text with the same information. I did not respond to the email or the text and called the legitimate number on the back of my debit card directly to check and the automated system said my card had already been restricted. They read me the attempted fraudulent charges and are mailing a new card. Just contact your bank directly to confirm. I see our comments are being voted down by some panicked users.

- Anonymous
Texas

Was this comment helpful?   Yes   No   +9

[Reply]   September 9, 2017

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I received a text message...asking me if I used my card for an escort service...of course I did not. I texted back no, but went online to my account and no such transaction appeared. I received a text back saying they will call me to suspend my card.
So I googled Chase's number and this number. Didn't even answer the calls just blocked the number. Then reported them... This number is NOT Chase. Hang up on them. Do not give them anything.

- krene
Oregon

Was this comment helpful?   Yes   No   +7

[Reply]   July 5, 2017

Caller type: Unknown

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

- Anonymous
Washington

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[Reply]   April 6, 2017

Caller name: Chase Bank

Caller type: Unknown

Legit number, debit card info was stolen and a transaction of $157 I didn't make was declined at a Stop and Shop pretty far from where I live. I got a text telling me to call this number, there was weird waiting music and an automated voice, but when I finally got a person, they told me to call the number on the back of my card. Talked to customer service, confirmed that the fraud was real, got a new debit card sent.

- ls
New Jersey

Was this comment helpful?   Yes   No   +7

[Reply]   December 30, 2016

Caller type: Unknown

This number is in fact Chase Bank Fraud. It is legitimate. I get a call from them when I purchase items overseas or buy large electronics online. Personally, I don't like how Chase Bank manages their fraud devision, so when pressed, I usually just tell them I'll resolve the issue at the local branch. You can even call this number to report your card missing or stolen and they'll coordinate getting your replacement sent.

- paul
Texas

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[Reply]   January 26, 2017

Caller type: Unknown

Just call the number on the back of your card if you are in doubt.

- Anonymous
Arizona

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[Reply]   December 4, 2016

Caller name: Chase Bank

Caller type: Unknown

This number is a legitimate number from Chase Bank Fraud Dept.
I had a bunch of charges on my card that I made in a difference state-(more than usual). They wanted to know if the purchases were purchases that I had made. I just had to verify that they were my purchases. Thanks Chase for looking out for me.

- Tim
Kentucky

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[Reply]   March 19, 2017
In response to:

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I know for a fact that these jerks are fraud!! I have a Chase account, but these idiots called me on my home phone, which CHASE DOES NOT HAVE!! There is NO WAY it could be legit Chase people. And the reason there are some people on here saying it's legit, is because these slimy b******s are the ones posting! They Google the number, just like you and I did, then click on the links and write these fake posts so people will think it's legit. As others have said, NEVER return phone calls on the number they leave. Always call the number on the back of your card. People who scam hard working people out of their hard earned money deserve to rot in h**l.

- JustMe
California

Was this comment helpful?   Yes   No   +4

[Reply]   September 9, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

This is a legit phone number. I had my debit card number stolen and verified everything this morning with Chase. Someone charged $700 to my card and everything has been taken care of. I told the rep that they need to show this number on their website so people know it is legit.

- JS
United States

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[Reply]   September 5, 2017

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Phishing scam, use the customer service number on back of your card to verify.

- James
New York

Was this comment helpful?   Yes   No   +3

[Reply]   March 3, 2017

Caller type: Unknown

I did get a text alert that sent me to this number. I was suspicious so I called the number on my card instead. There was fraudulent activity on my card. I would say if you are in doubt you should call a number you trust, but definitely follow through on any indication that there might be something wrong with your card.

- Anonymous
Texas

Was this comment helpful?   Yes   No   +3

[Reply]   December 24, 2016

Caller type: Scammer/Fraudster

Fraudulent Chase number. Hang up right away. Canceled my card with the real chase immediately.

- Anonymous
Washington

Was this comment helpful?   Yes   No   +3

[Reply]   November 15, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

Only asked for my name and reported all the fraudulent purchases on my account. They wanted to mail me a card but I couldn't give an address at that moment, which they said was fine.

I called the number on the back of my card later, and tried to use my account number to reach a representative. The automated response was that my account was stolen, so the people here did their job.

- Anonymous
California

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[Reply]   May 23, 2018
In response to: Mr Common Sense

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

I am a chase rep with our Fraud department, This number does not belong to us!!! If this number calls you do not answer or provide any information!!! If you ever have a concern about someone trying to pretend to be a Chase rep please call the phone number listed on the back of your debit/credit card or call 800-935-9935

- Anonymous
New York

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[Reply]   February 4, 2018

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

Claims to be Chase "debit" fraud department. I also received a text message and my mother received a call for me at her house multiple times. Blocked my number and called the number back. They ask for your phone # or debit card #. No way to speak to anyone. TOTAL FRAUD!!!!

- Anonymous
Ohio

Was this comment helpful?   Yes   No   +2

[Reply]   June 14, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Knew my whole card number, name, said my name on my own account was not right and when she put me on hold to verify, i hung up because i sent the number to my dad (who works for Chase) and said it was no the chase fraud number. I then called chase fraud directly and that number sucked 60$ out of my account while i was on hold.

- Anonymous
New Jersey

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[Reply]   March 28, 2017

Caller name: Chase Bank

Caller type: Unknown

sounds like a scam call- weak robotic voice, hardly audible. something about a debit card (I don't have a debit card).

- Anonymous
Illinois

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[Reply]   June 19, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Got a text "Free Msg: Chase Fraud: Did you use card ending 3631 at a home supply warehouse on 3-14-2018? Reply YES or NO, or STOP to end msgs."

A few minutes later I got a call about a debit card for a Ryan, Randy A.

I don't have a Chase card and I'm not Randy Ryan.

- Kevin
Texas

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[Reply]   March 14, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a verified Chase Fraud Department number. Received a text first, called the number on the text and got a recording listing suspicious charges, then spoke with a person to dispute charges and cancel card. It is a legitimate number and, thanks Chase.

- Confirmed
Texas

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[Reply]   March 6, 2018
In response to:

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

Caller name: Chase Fraud Department

Caller type: Text/SMS

Hey guys at first it was an automated Robo call informing me about suspicious charges. Prior to this number calling me I received a text stating the same thing about a charge and wanted to know if I had authorized it from so-and-so in the amount of 1995 etc. I called the number on the back of my card like many of you did except in my case they did in fact verify that there is something suspicious that was stopped therefore it did not go through. And they advised me to go ahead and call them back that it was legit. I did call them back it was legit they reversed the charges that also these fraud people got away with charging on my card several months ago. I can assure you in a test that as suspicious as we need to be in as careful as we need to be this is legitimate and I suggest you take it seriously the number on the back of your card may tell you that hey nothing is in the system with a?. That is true 100% actually. However, there was several charges that were already turned away and that's what they were calling about and those were all that I did not authorize. Sorry to disappoint those that think this is a fried. It is definitely legit call him back there's no harm in it all I had to do was press number one for English and say yes that I was who I am. They told me everything else because they have it all. Good luck guys

- Rian
Washington

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[Reply]   March 2, 2018

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Called me three times within 2 hours time asking to call back about illegal activities on chase account

- Anonymous
New York

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[Reply]   June 29, 2017

Caller name: Chase fraud

Caller type: Unknown

FAKE CHASE FRAUD COMPANY. CEOOKS.

- Jack
California

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[Reply]   May 8, 2017

Caller name: Chase Fraud

Caller type: Text/SMS

Received a text at 1 AM from "Chase fraud" saying that there was a 65 dollar charge on my account at a direct marketing co? And to call their number which doesn't match up to any of the numbers on the back of the chase card. And that they would call me from 7am to 12 am to confirm the fraud to cancel my account. This is a sure tell sign they aren't legit and are just a scam! Not going to be answering my phone to any random numbers. Canceling my checking account ASAP tomorrow!

- Anonymous
Arizona

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[Reply]   November 29, 2016

Caller type: Unknown

They just called saying they needed to verify my account to prevent fraud. Kind of fishy because I just tried to purchase something online from a store located in the United Kingdom... is this legit or? Some of the information I've seen on the internet says it's legitimate but the rest says it's not. I called Chase but he honestly wasn't much help

- Georgia
Illinois

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[Reply]   November 23, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

this number texted and called saying that i used my card on a escort website??

- Anonymous
California

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[Reply]   October 14, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a legitimate Chase fraud scurity number my debit card was compromised they called me within 15 minutes of someone trying to use my card to let me know they canceled my debit card and they sent me a new one I received it 5 business days later and also replaced the money that had been taken out of my acct

- Anonymous
Colorado

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[Reply]   September 29, 2018

Caller name: Chase Fraud

Caller type: Unknown

I got a text message from 337-48 alerting me to fraud on a Chase account. The next morning I got 4 calls in a row from this number. I did not recognize it so I searched the number. I called the number on the back of my card instead. The bank said it was from their fraud department, but no case of fraud was open on the account. No fraudulent activity was there. I suspect someone is using it to phish.
Call the number on the back of your card instead just to be safe.

- Anonymous
California

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[Reply]   September 15, 2018

Caller name: Chase Fraud Department

Caller type: Text/SMS

Text said my card was used at a variety store. Called the number provided. They said they would put a stop on my card and send me a new one. Sent a text asking for confirmation number. Leaving on vacation so gave the hotel address to expedite card to ship there. Didn't feel good about call, so called number on the back of my debit card. They show it was stopped and the payment to the Family Dollar for the amount listed in the text was stopped. I asked to see if they new card would be mailed out and to verify it would get shipped to the hotel. The card is going to somewhere besides the hotel and not my home address, so the actual chase number I called told me I now have to go to the branch tomorrow and they can give me the address where it is being sent.

Sounds like they have someone working inside chase to me that is fraudulent.

- Anonymous
California

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[Reply]   September 13, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Just had something go down with my card. I got it sorted out with chase. THEN got a call from this number. I missed the call but it called the backup number on my account, I answered and it sounded legit. I then called chases customer service line back to confirm if it's their and IT IS!! Not scam :)

- Anonymous
Florida

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[Reply]   September 13, 2018

Caller type: Scammer/Fraudster

FRAUDSTER/SCAM!!!! I didn't receive a call - but got an email with this call back number in it. I also received a text message. (337-48) Both messages didn't use the same "name" of who was "supposedly" trying to use my card for a debit transaction. But the nominal amount was the same in both.
I googled the number from the email and landed here. This is not the number to Chase Fraud when you look it up on Chase.com. I won't bother calling for fraudster to confirm my mobile number. The email looks legitimate, but when I log into my online account there is NO pending or completed transaction for the nominal amount as stated in the email and text message.

- BR
Colorado

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[Reply]   September 10, 2018

Caller name: Chase

Caller type: Unknown

So I got the same thing, 830 this morning charges were made online with my account in different states. Got the text and an email. Responded no to the text and right away got a call, didnt answer. I'm paranoid so I call the number on the back of my bank card and not the number I got the call from because I found this page with all the confusing information on it. Sure enough my card was put on a hold and the man I talked to AT CHASE said the exact same things that the email stated. I'd say it's legit just call your actual bank number on your card. Maybe the people getting the calls that dont line up are a spoof caller trying to take advantage because they know that chase handles fraud this way. I've had my own phone number call me before so it wouldn't be that surprising.

- Manda
Oregon

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[Reply]   September 9, 2018

Caller name: Chase Bank

Caller type: Scammer/Fraudster

This is why there is so much confusion on this page! This phone number does belong to Chase Bank Fraud Department. The fraudsters are **SPOOFING** their phone number to make it look like they are calling from Chase Bank Fraud Department!

***Caller ID spoofing is a service that allows a caller to masquerade as someone else by falsifying the number that appears on the recipient's caller ID display.***

- John
Ohio

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[Reply]   September 5, 2018

Caller type: Scammer/Fraudster

claims to be chase debit card fraud dept.
called chase cust service, they deny/disavow this number, and say it is a scammer.

- Anonymous
Texas

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[Reply]   September 1, 2018

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

So I have gotten texts from a different number that is linked to this one. These texts consisted of legit charges that they thought were suspicious. Turns out, it's a fraud number that somehow had access to my transaction history.

I attempted to buy something at Walmart but my card was declined for some reason. No big deal, I just paid with cash. Later that week, I got a text from "Chase Fraud Dept." at 337-48 saying that I spent $60 at a supermarket. (Me having a horrible memory, I forgot that this happened and fell for the scam). I replied no and later got a call from this number claiming to be the Chase Fraud Dept. I was greeted with a robotic voice that actually sounded pretty similar to the legit Chase Fraud. Because I thought this was the real Chase, I gave them whatever information they needed. Towards the end of the call, the lady said she had successfully cancelled my card and there would be a new one in the mail within a week.

What's strange is, I actually got a notification from the Wallet App on my iPhone saying that my debit card was cancelled. 5 Min later it was reactivated.

After this whole scenario, I finally figured out that this was fraud and called the number on the back of my card to resolve it.

THIS IS FRAUD!!! The people on this chat group claiming this number is real are the people who are trying to scam you. If you don't believe me, call the number on the back of your card or visit an Chase Branch and ask yourself.

Although this is fraud, it's scary how they actually had some authority. They've texted me in the past about real charges I've made down to the penny. And when I called them, they actually somehow canceled my card.

Be careful you guys and never give any of your information unless you are 10000000% sure it is legit. Always contact the number on the back of your card or visit the bank if you are unsure.

P.S. what I like to do when I'm bored is call numbers like these and waste their time. Even when you are faking this still never give out any accurate information. Something as small as a zip code can lead to identity theft. You can dial *67 but know that if they really wanted to, they can still find your real number. I recommend using SideLine or a similar app to spoof your phone number. When you waste scammmers time, you are helping other people from getting scammed and getting free entertainment.

Scam Baiting: The practice of pretending to fall for fraudulent schemes to waste the time of the perpetrators.

- Austin
Colorado

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[Reply]   August 19, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

several calls in a few minutes; blocked #

- M
Washington

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[Reply]   August 14, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Phone number doesn't match the back of my card and no odd expenses on my account. I did not call back.

- Anonymous
United States

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[Reply]   August 8, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Text received to call this number

- Anonymous
California

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[Reply]   August 7, 2018

Caller type: Scammer/Fraudster

Chase Debit Fraud alert

- Anonymous
Oregon

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[Reply]   August 7, 2018

Caller type: Unknown

called back had on hold for a long time and got disconnected.

- Anonymous
Ohio

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[Reply]   August 6, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Got an email with 3 real transactions and one fake for $200 with Cox in Las Vegas.
Called and they asked for the PIN - total scammers but how did they get access to actual transactions?

- Anonymous
California

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[Reply]   August 1, 2018
In response to: Sunshine Wilkey Culbreath

Spoke to Chase bank via their 800-935-9935 and it was confirmed that this is a DIRECT number into Chase's Fraud Dept.

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Got a text for a Michael D Crock saying that a card ending in #### was used at a bowling alley on 7/25/2018. Press yes, no or stop to confirm it's you. I ignored it then got 2 calls from the above phone number 800 307 3161 saying the same thing and telling me to press 1 if I am he, press 2 if not, and 9 if this number is in error. I pressed 9 because I am not Michael nor do I know one. So I called the real Chase at 1-800-935-9935 to ask if this number is legitimate and the rep said absolutely NOT!!! I don't have an account with Chase but I suggest anyone who does and gets a call from that number to hang up and call the real Chase number at 1-800-935-9935! I feel bad for whoever Michael is so I reported it. And don't listen to the people saying that number is legit if you read their message they all say the same, it's real but to be safe call the number on the back of your card. By the time you do your account will be empty! Ya... they want you to talk to whomever is on the end of the line, or wait on hold, or press buttons saying yes or no, because you are probably authorizing them to have access to your account without knowing it by doing these things!!!! Don't even answer the call just call the bank at the real number direct! Hopes this helps someone out there God bless.

- Anonymous
New York

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[Reply]   July 26, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Valid number to provide me a an alert, however I called the number on my debit card vs the 800 that called me. It was in fact true that someone tried to use my card at a gas station. If in doubt, call your bank directly.

- Anonymous
Illinois

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[Reply]   June 22, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

An Asian lady has scammed me before

- Anonymous
California

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[Reply]   May 20, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Spoke to Chase bank via their 800-935-9935 and it was confirmed that this is a DIRECT number into Chase's Fraud Dept.

- Sunshine Wilkey Culbreath
Ohio

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[Reply]   May 19, 2018
In response to: Mr Common Sense

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

Caller name: Chase Bank

Caller type: Text/SMS

I attempted to use a credit card reader for an air pump machine at a Circle K' (8326 W Union Hills Dr
Peoria, AZ 85382
United States). But after swiping my card 3 times with no result I ended up having to go inside and get actual change....shortly that night I then received an alert on my phone stating (" Free Msg: Chase Fraud: Did you use card ending 0486 for $214.67 at a home supply warehouse on 04-07-2018? Reply YES or NO, or STOP to end msgs." After replying "No" I then received a following message "Free Msg: Chase Fraud: We will call you between 7 a.m.-10 p.m. local time or call us at 800-307-3161. For security, we may block your card, preventing usage.") So i contacted chase bank (at the number listed behind my creditcard) and was informed (after verifying my identity) that this was in fact an actual message sent by them and that my card details were compromised. Luckily they were able to stop suspend the card and cancel the charge.... if anything always call your bank directly at the number listed behind your card and verify with them!

- Mel
Arizona

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[Reply]   April 7, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Fraud!!! I do not have a Chase account nor have I ever had one. No one in my house hold has ever had one either. So why call me? Phishing for info? Do not trust, don't answer, block number.

- MAWP
Nevada

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[Reply]   April 3, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

"...recent activity on your credit/debit card. Please press 1. Like I am that stupid." My credit/debit card has spider webs. Called Chase bank straight away and that number does not exist in their data base.

- Anonymous
California

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[Reply]   March 4, 2018

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