800-307-3161

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  Chase Fraud Department
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  Chase Fraud
25
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15
  Unidendified
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  Scammer/Fraudster
69
  Text/SMS
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  Survey
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User Complaints for (800) 307-3161

Caller name: Chase Fraud Department

Caller type: Unknown

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

- Mr Common Sense
Illinois

Was this comment helpful?   Yes   No   +40

[Reply]   March 31, 2017

Caller name: 800 SERVICES

Caller type: Unknown

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +23

[Reply]   March 22, 2017

Caller type: Scammer/Fraudster

Automated voice left on voicemail stating they were from Chase Fraud Center asking for a call back to verify some suspicious activity on my account. I called back but was immediately suspicious as it was an automated voice. It asked me to verify my identity so I immediately hung up.

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +16

[Reply]   October 29, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

I received an email from Chase Debit Card Fraud Prevention <chase.fraud.prevention@info.chase.com> listing several transactions I did not make, ending with the last transaction I did make myself. Then I received a text with the same information. I did not respond to the email or the text and called the legitimate number on the back of my debit card directly to check and the automated system said my card had already been restricted. They read me the attempted fraudulent charges and are mailing a new card. Just contact your bank directly to confirm. I see our comments are being voted down by some panicked users.

- Anonymous
Texas

Was this comment helpful?   Yes   No   +14

[Reply]   September 9, 2017
In response to:

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I know for a fact that these jerks are fraud!! I have a Chase account, but these idiots called me on my home phone, which CHASE DOES NOT HAVE!! There is NO WAY it could be legit Chase people. And the reason there are some people on here saying it's legit, is because these slimy b******s are the ones posting! They Google the number, just like you and I did, then click on the links and write these fake posts so people will think it's legit. As others have said, NEVER return phone calls on the number they leave. Always call the number on the back of your card. People who scam hard working people out of their hard earned money deserve to rot in h**l.

- JustMe
California

Was this comment helpful?   Yes   No   +11

[Reply]   September 9, 2017

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I received a text message...asking me if I used my card for an escort service...of course I did not. I texted back no, but went online to my account and no such transaction appeared. I received a text back saying they will call me to suspend my card.
So I googled Chase's number and this number. Didn't even answer the calls just blocked the number. Then reported them... This number is NOT Chase. Hang up on them. Do not give them anything.

- krene
United States

Was this comment helpful?   Yes   No   +11

[Reply]   July 5, 2017

Caller type: Unknown

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

- Anonymous
Washington

Was this comment helpful?   Yes   No   +8

[Reply]   April 6, 2017

Caller name: Chase Bank

Caller type: Unknown

Legit number, debit card info was stolen and a transaction of $157 I didn't make was declined at a Stop and Shop pretty far from where I live. I got a text telling me to call this number, there was weird waiting music and an automated voice, but when I finally got a person, they told me to call the number on the back of my card. Talked to customer service, confirmed that the fraud was real, got a new debit card sent.

- ls
New Jersey

Was this comment helpful?   Yes   No   +8

[Reply]   December 30, 2016

Caller type: Unknown

Just call the number on the back of your card if you are in doubt.

- Anonymous
Arizona

Was this comment helpful?   Yes   No   +7

[Reply]   December 4, 2016

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

Claims to be Chase "debit" fraud department. I also received a text message and my mother received a call for me at her house multiple times. Blocked my number and called the number back. They ask for your phone # or debit card #. No way to speak to anyone. TOTAL FRAUD!!!!

- Anonymous
Ohio

Was this comment helpful?   Yes   No   +5

[Reply]   June 14, 2017

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Phishing scam, use the customer service number on back of your card to verify.

- James
New York

Was this comment helpful?   Yes   No   +5

[Reply]   March 3, 2017

Caller type: Unknown

I did get a text alert that sent me to this number. I was suspicious so I called the number on my card instead. There was fraudulent activity on my card. I would say if you are in doubt you should call a number you trust, but definitely follow through on any indication that there might be something wrong with your card.

- Anonymous
California

Was this comment helpful?   Yes   No   +5

[Reply]   December 24, 2016

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Said I had to raud on my card, left digits on the recording.

- Anonymous
Texas

Was this comment helpful?   Yes   No   +4

[Reply]   January 14, 2019

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Knew my whole card number, name, said my name on my own account was not right and when she put me on hold to verify, i hung up because i sent the number to my dad (who works for Chase) and said it was no the chase fraud number. I then called chase fraud directly and that number sucked 60$ out of my account while i was on hold.

- Anonymous
New Jersey

Was this comment helpful?   Yes   No   +4

[Reply]   March 28, 2017

Caller type: Unknown

This number is in fact Chase Bank Fraud. It is legitimate. I get a call from them when I purchase items overseas or buy large electronics online. Personally, I don't like how Chase Bank manages their fraud devision, so when pressed, I usually just tell them I'll resolve the issue at the local branch. You can even call this number to report your card missing or stolen and they'll coordinate getting your replacement sent.

- paul
California

Was this comment helpful?   Yes   No   +4

[Reply]   January 26, 2017

Caller type: Scammer/Fraudster

Fraudulent Chase number. Hang up right away. Canceled my card with the real chase immediately.

- Anonymous
Washington

Was this comment helpful?   Yes   No   +4

[Reply]   November 15, 2016

Caller type: Scammer/Fraudster

FRAUDSTER/SCAM!!!! I didn't receive a call - but got an email with this call back number in it. I also received a text message. (337-48) Both messages didn't use the same "name" of who was "supposedly" trying to use my card for a debit transaction. But the nominal amount was the same in both.
I googled the number from the email and landed here. This is not the number to Chase Fraud when you look it up on Chase.com. I won't bother calling for fraudster to confirm my mobile number. The email looks legitimate, but when I log into my online account there is NO pending or completed transaction for the nominal amount as stated in the email and text message.

- BR
Colorado

Was this comment helpful?   Yes   No   +3

[Reply]   September 10, 2018

Caller name: Chase Bank

Caller type: Scammer/Fraudster

This is why there is so much confusion on this page! This phone number does belong to Chase Bank Fraud Department. The fraudsters are **SPOOFING** their phone number to make it look like they are calling from Chase Bank Fraud Department!

***Caller ID spoofing is a service that allows a caller to masquerade as someone else by falsifying the number that appears on the recipient's caller ID display.***

- John
Ohio

Was this comment helpful?   Yes   No   +3

[Reply]   September 5, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Got a text "Free Msg: Chase Fraud: Did you use card ending 3631 at a home supply warehouse on 3-14-2018? Reply YES or NO, or STOP to end msgs."

A few minutes later I got a call about a debit card for a Ryan, Randy A.

I don't have a Chase card and I'm not Randy Ryan.

- Kevin
Texas

Was this comment helpful?   Yes   No   +3

[Reply]   March 14, 2018

Caller name: Chase Bank

Caller type: Unknown

This number is a legitimate number from Chase Bank Fraud Dept.
I had a bunch of charges on my card that I made in a difference state-(more than usual). They wanted to know if the purchases were purchases that I had made. I just had to verify that they were my purchases. Thanks Chase for looking out for me.

- Tim
Kentucky

Was this comment helpful?   Yes   No   +3

[Reply]   March 19, 2017

Caller type: Scammer/Fraudster

Chase Debit Fraud alert

- Anonymous
Oregon

Was this comment helpful?   Yes   No   +2

[Reply]   August 7, 2018

Caller name: Chase Bank

Caller type: Unknown

sounds like a scam call- weak robotic voice, hardly audible. something about a debit card (I don't have a debit card).

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +2

[Reply]   June 19, 2018
In response to: Mr Common Sense

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

I am a chase rep with our Fraud department, This number does not belong to us!!! If this number calls you do not answer or provide any information!!! If you ever have a concern about someone trying to pretend to be a Chase rep please call the phone number listed on the back of your debit/credit card or call 800-935-9935

- Anonymous
New York

Was this comment helpful?   Yes   No   +2

[Reply]   February 4, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a legit phone number. I had my debit card number stolen and verified everything this morning with Chase. Someone charged $700 to my card and everything has been taken care of. I told the rep that they need to show this number on their website so people know it is legit.

- JS
Louisiana

Was this comment helpful?   Yes   No   +2

[Reply]   September 5, 2017

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Called me three times within 2 hours time asking to call back about illegal activities on chase account

- Anonymous
New York

Was this comment helpful?   Yes   No   +2

[Reply]   June 29, 2017

Caller name: Chase Fraud

Caller type: Text/SMS

Received a text at 1 AM from "Chase fraud" saying that there was a 65 dollar charge on my account at a direct marketing co? And to call their number which doesn't match up to any of the numbers on the back of the chase card. And that they would call me from 7am to 12 am to confirm the fraud to cancel my account. This is a sure tell sign they aren't legit and are just a scam! Not going to be answering my phone to any random numbers. Canceling my checking account ASAP tomorrow!

- Anonymous
Maldives

Was this comment helpful?   Yes   No   +2

[Reply]   November 29, 2016

Caller type: Unknown

They just called saying they needed to verify my account to prevent fraud. Kind of fishy because I just tried to purchase something online from a store located in the United Kingdom... is this legit or? Some of the information I've seen on the internet says it's legitimate but the rest says it's not. I called Chase but he honestly wasn't much help

- Georgia
New York

Was this comment helpful?   Yes   No   +2

[Reply]   November 23, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

Did call the number on the back of my card and gave them the phone number 8003073161 and the number is not in their system

- Lagle
California

Was this comment helpful?   Yes   No   +1

[Reply]   July 10, 2019

Caller name: Chase Fraud Department

Caller type: Unknown

I received a text message that over $3k was trying to be used at telephone co. I replied no to the text message and they started calling. I called Chase directly and spoke with customer care and they verified that there was a transaction trying to be made to sprint. Verified it wasn't me and they were able to close my card out and send a new one. Its legit. NOT A SCAM

- Anonymous
Ohio

Was this comment helpful?   Yes   No   +1

[Reply]   June 20, 2019

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Sent a text message first asking if I just withdrew money from my account, they had the last four numbers of my card correct. I responded N for no, they called right away and once I realized they were scammers it was too late, they had already taken money from my account and I have no idea how they did it unless from me responding back to their text might have given them some kind of access to my iPhone info

- Anonymous
California

Was this comment helpful?   Yes   No   +1

[Reply]   December 29, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Called back - got a person named Nool. Told him I did NOT have a Chase card number and then when he asked for my SSN - I stopped and said nope not giving him that. Unfortunately he has my name along with my cell phone. Grrrr.

- Anonymous
Texas

Was this comment helpful?   Yes   No   +1

[Reply]   December 9, 2018
In response to: JustMe

I know for a fact that these jerks are fraud!! I have a Chase account, but these idiots called me on my home phone, which CHASE DOES NOT HAVE!! There is NO WAY it could be legit Chase people. And the reason there are some people on here saying it's legit, is because these slimy b******s are the ones posting! They Google the number, just like you and I did, then click on the links and write these fake posts so people will think it's legit. As others have said, NEVER return phone calls on the number they leave. Always call the number on the back of your card. People who scam hard working people out of their hard earned money deserve to rot in h**l.

Caller type: Unknown

It is a legit number i received a text and then a call saying that my card was used i did not answer the call i called the number on the back of my card and they helped me at the end of the call i asked the people at Chase was the 800- 307 3161 a legit number and they said yes it's there number but also my card was stop before i even called the number on my card so they are on point with stopping fraud.

- Anonymous
United States

Was this comment helpful?   Yes   No   +1

[Reply]   November 20, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Email was received with this number claiming my card was used in Texas and California. It looked official but didn't feel official..
Thank you

- Anonymous
California

Was this comment helpful?   Yes   No   +1

[Reply]   November 16, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Ask you to call cack 800 307 3161 to verify a charge.

- Joe
Illinois

Was this comment helpful?   Yes   No   +1

[Reply]   October 30, 2018

Caller type: Unknown

Have talked with Chase Fraud Dept numerous times on a credit card fraud and even had the Police fraud dept cal them for copies of papers needed and no one will return calls. Spoke to a supervisor for at least six times and she said she would get back within 48 hours and that was over a week ago!!! Seems no one really cares about it!!! So where can we get answers ASAP!!!!

- T. pierson
Virginia

Was this comment helpful?   Yes   No   +1

[Reply]   October 28, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

this number texted and called saying that i used my card on a escort website??

- Anonymous
California

Was this comment helpful?   Yes   No   +1

[Reply]   October 14, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a legitimate Chase fraud scurity number my debit card was compromised they called me within 15 minutes of someone trying to use my card to let me know they canceled my debit card and they sent me a new one I received it 5 business days later and also replaced the money that had been taken out of my acct

- Anonymous
Colorado

Was this comment helpful?   Yes   No   +1

[Reply]   September 29, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Only asked for my name and reported all the fraudulent purchases on my account. They wanted to mail me a card but I couldn't give an address at that moment, which they said was fine.

I called the number on the back of my card later, and tried to use my account number to reach a representative. The automated response was that my account was stolen, so the people here did their job.

- Anonymous
California

Was this comment helpful?   Yes   No   +1

[Reply]   May 23, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a verified Chase Fraud Department number. Received a text first, called the number on the text and got a recording listing suspicious charges, then spoke with a person to dispute charges and cancel card. It is a legitimate number and, thanks Chase.

- Confirmed
Texas

Was this comment helpful?   Yes   No   +1

[Reply]   March 6, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is not a fake number, I got a text and call reportig a fradulent charge on my account. I was suspicious abou this number so I called my local chase branch but they transferred me to this number, it is the chase fraud department. Even in the email chase sends you they link this number. If you get a call from this number dont ignore it, you have fraudulent activity

- Anonymous
Louisiana

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[Reply]   November 6, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

I personally called my local Chase Branch and it was confirmed that this is a legitimate callback number for the Chase Bank Debit/Credit card department.

- Kathy
Arizona

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[Reply]   October 7, 2019

Caller name: Claims To Be Chase Morgan

Caller type: Debt Collector

Called claiming to be Chase Fraud Department called to verify whether a $350 credit card charge was valid or not.

- Anonymous
United States

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[Reply]   July 2, 2019

Caller name: Claims To Be Chase Morgan

Caller type: Unknown

This number called me a couple times and left a voicemail - with the last 4 digits of my debit card number! It is NOT associated with Chase, don't give them any of your information! I talked to someone from Chase and they looked up the number and it's not from them at all - beware!

- Anonymous
Texas

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[Reply]   June 21, 2019

Caller type: Scammer/Fraudster

Text and voicemail from bank advising of suspicious charge - call this number immediately. Called my band from my card number - no suspicious activity.

- Anonymous
Washington

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[Reply]   June 10, 2019

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

First sent a text asking if I used my card for certain dollar amount at a special retail store, then automated call..I hung up and block the number

- Anonymous
Texas

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[Reply]   May 7, 2019
In response to: CONCERNED CUSTOMER

I just spent half an hour on the phone with Chase after getting a call from this number. I called the number on the back of my card to see if I could verify that these people are in fact Chase Fraud.

The first FOUR people I spoke with did not recognize the number. I was sent all the way to Credit Card Fraud Dept. and then finally over to the Debit Card Fraud Department, who then verified the number that called, and saw notes in the system that verified that I had in fact spoken with a Chase representative earlier.

This IS Chase's Debit Card Fraud Department!!!

Those who are saying it's a scam because they have family who works for Chase and they don't recognize the number, they explained why.

I asked the representative why none of the 4 other reps I spoke with recognized the number and she said they wouldn't because there's no way for them to know all the numbers that are currently owned and used by Chase. They also do not have access to the Debit Fraud Department computer system, so that's why your regular-schmegular call center people can't verify any notes on your account made by the Fraud Department. Those are all stored in a separate system.

I suggested that they get a list together or some kind of searchable database, because online it's very confusing about whether or not to trust these callers.

The kind woman I spoke with said if you get a call and you're suspicious, just tell the rep you decline the call and will call the number on the back of your card.

ALSO - I think I should mention, that the Fraud department does ask for the following info:
Full Name
Card #
Security Code (on the back of the car)
Expiration Date

All VERY sensitive information - but they do require it to verify your identity.

Caller name: Chase Fraud Department

Caller type: Unknown

you are a m**********r belonging to them

- Anonymous
Pakistan

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[Reply]   April 30, 2019

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

called me at 7:45pm, left a message about chase fraud and they had the last 4 of my credit card and my name right. then i got a text message asking if i used my card at a phone company for $210....i didnt. i never replied to the text, logged into my chase account from my computer because i was scared they could hack into my app. there were no charges to a phone company in my account. right after i logged in at 7:52 they called again this time no message. they tried calling a THIRD time and after that i blocked the number.

- leslie
Texas

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[Reply]   April 2, 2019

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Asking if I made an ATM cash withdrawal.

- Anonymous
New York

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[Reply]   April 1, 2019

Caller name: Chase Fraud Department

Caller type: Unknown

I got the same text everyone got that someone was using my card and fraud blah blah. So I texted no. And then this number called and closed my card and is sending a new one. I decided to search the number and this site popped up so I called the main fraud department number and they said that there was a claim (which is true, from the call earlier today closing my card and sending a new one) so they read all the claims and I guess I missed one so they added it to the claim. I asked if the number (everyone is claim to be a fraud) was theirs and the person said yeah, I guess it's just another one of their numbers. So I do believe it's legit. I'm waiting on my card, will post again when it comes, if it's legit...

- Jay
Connecticut

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[Reply]   February 26, 2019

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

This is real

- Jorge
California

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[Reply]   February 2, 2019

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