800-307-3161

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Complaint Level
Low
Medium
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Caller Name
  Chase Fraud Department
53
  Chase Fraud
15
  Claims To Be Chase Morgan
10
  Chase Bank
9
  Unidendified
3
Caller Type
  Scammer/Fraudster
36
  Text/SMS
5
  Survey
2

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User Complaints for (800) 307-3161

Caller name: 800 SERVICES

Caller type: Unknown

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +16

[Reply]   March 22, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

- Mr Common Sense
Illinois

Was this comment helpful?   Yes   No   +15

[Reply]   March 31, 2017

Caller type: Scammer/Fraudster

Automated voice left on voicemail stating they were from Chase Fraud Center asking for a call back to verify some suspicious activity on my account. I called back but was immediately suspicious as it was an automated voice. It asked me to verify my identity so I immediately hung up.

- Anonymous
Illinois

Was this comment helpful?   Yes   No   +9

[Reply]   October 29, 2016

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I received a text message...asking me if I used my card for an escort service...of course I did not. I texted back no, but went online to my account and no such transaction appeared. I received a text back saying they will call me to suspend my card.
So I googled Chase's number and this number. Didn't even answer the calls just blocked the number. Then reported them... This number is NOT Chase. Hang up on them. Do not give them anything.

- krene
Oregon

Was this comment helpful?   Yes   No   +5

[Reply]   July 5, 2017

Caller name: Chase Bank

Caller type: Unknown

Legit number, debit card info was stolen and a transaction of $157 I didn't make was declined at a Stop and Shop pretty far from where I live. I got a text telling me to call this number, there was weird waiting music and an automated voice, but when I finally got a person, they told me to call the number on the back of my card. Talked to customer service, confirmed that the fraud was real, got a new debit card sent.

- ls
New Jersey

Was this comment helpful?   Yes   No   +5

[Reply]   December 30, 2016

Caller name: Chase Bank

Caller type: Unknown

This number is a legitimate number from Chase Bank Fraud Dept.
I had a bunch of charges on my card that I made in a difference state-(more than usual). They wanted to know if the purchases were purchases that I had made. I just had to verify that they were my purchases. Thanks Chase for looking out for me.

- Tim
Kentucky

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[Reply]   March 19, 2017

Caller type: Unknown

Just call the number on the back of your card if you are in doubt.

- Anonymous
Arizona

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[Reply]   December 4, 2016

Caller type: Scammer/Fraudster

Fraudulent Chase number. Hang up right away. Canceled my card with the real chase immediately.

- Anonymous
Washington

Was this comment helpful?   Yes   No   +4

[Reply]   November 15, 2016

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Phishing scam, use the customer service number on back of your card to verify.

- James
New York

Was this comment helpful?   Yes   No   +3

[Reply]   March 3, 2017

Caller type: Unknown

This number is in fact Chase Bank Fraud. It is legitimate. I get a call from them when I purchase items overseas or buy large electronics online. Personally, I don't like how Chase Bank manages their fraud devision, so when pressed, I usually just tell them I'll resolve the issue at the local branch. You can even call this number to report your card missing or stolen and they'll coordinate getting your replacement sent.

- paul
Texas

Was this comment helpful?   Yes   No   +3

[Reply]   January 26, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

I received an email from Chase Debit Card Fraud Prevention <chase.fraud.prevention@info.chase.com> listing several transactions I did not make, ending with the last transaction I did make myself. Then I received a text with the same information. I did not respond to the email or the text and called the legitimate number on the back of my debit card directly to check and the automated system said my card had already been restricted. They read me the attempted fraudulent charges and are mailing a new card. Just contact your bank directly to confirm. I see our comments are being voted down by some panicked users.

- Anonymous
Texas

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[Reply]   September 9, 2017
In response to:

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

I know for a fact that these jerks are fraud!! I have a Chase account, but these idiots called me on my home phone, which CHASE DOES NOT HAVE!! There is NO WAY it could be legit Chase people. And the reason there are some people on here saying it's legit, is because these slimy b******s are the ones posting! They Google the number, just like you and I did, then click on the links and write these fake posts so people will think it's legit. As others have said, NEVER return phone calls on the number they leave. Always call the number on the back of your card. People who scam hard working people out of their hard earned money deserve to rot in h**l.

- JustMe
California

Was this comment helpful?   Yes   No   +2

[Reply]   September 9, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

This is a legit phone number. I had my debit card number stolen and verified everything this morning with Chase. Someone charged $700 to my card and everything has been taken care of. I told the rep that they need to show this number on their website so people know it is legit.

- JS
New Jersey

Was this comment helpful?   Yes   No   +2

[Reply]   September 5, 2017

Caller name: Claims To Be Chase Morgan

Caller type: Scammer/Fraudster

Claims to be Chase "debit" fraud department. I also received a text message and my mother received a call for me at her house multiple times. Blocked my number and called the number back. They ask for your phone # or debit card #. No way to speak to anyone. TOTAL FRAUD!!!!

- Anonymous
Ohio

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[Reply]   June 14, 2017

Caller name: Chase fraud

Caller type: Unknown

FAKE CHASE FRAUD COMPANY. CEOOKS.

- Jack
California

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[Reply]   May 8, 2017

Caller type: Unknown

Okay, about half of the posts here say that this is a scam and the other half say it is not. If it IS as scam, how the h**l are they getting any part of my credit card number and my last three transactions, to the penny. I did call Chase Credit Card Services (not the number in the IM) and they said it was not one of their numbers. Still, who ever sent it knew a LOT about how I use my credit card.

If this is "legit" then Chase should not be IMing any part of my CC number in "Clear" (unencrypted) text. They should also not be broadcasting my transaction history. IMHO, you should consider this a scam (even if it is not) just to be safe. If you actually want to contact Chase, do so with their regular numbers posted on their "official" Web site.

- Anonymous
Washington

Was this comment helpful?   Yes   No   +2

[Reply]   April 6, 2017

Caller type: Unknown

I did get a text alert that sent me to this number. I was suspicious so I called the number on my card instead. There was fraudulent activity on my card. I would say if you are in doubt you should call a number you trust, but definitely follow through on any indication that there might be something wrong with your card.

- Anonymous
Texas

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[Reply]   December 24, 2016

Caller name: Chase Fraud

Caller type: Unknown

YES PEOPLE....this is a legitimate number for the Chase fraud department. I made a 1700 debit transaction on my card and received a call from this number. I had to verify my purchase as they put a hold on my card after it went through. I had to call this number to have my debit card activated again. So chill out, this number is the real deal.

- Brenda
Minnesota

Was this comment helpful?   Yes   No   +2

[Reply]   December 16, 2016
In response to:

Claim to be Chase Fraud, I got disconnected, so called directly to Chase and was connected to the fraud department, who could NOT verify the number that called me. They checked and there was nothing in their system under my card indicating any call was made to my home, which is automatically done by their system. Glad I got disconnected from a potential scam call. Do not trust, better to hang up and make call back to your bank or credit card to get any problems straightened out these days!

Caller name: Chase Fraud Department

Caller type: Text/SMS

Hey guys at first it was an automated Robo call informing me about suspicious charges. Prior to this number calling me I received a text stating the same thing about a charge and wanted to know if I had authorized it from so-and-so in the amount of 1995 etc. I called the number on the back of my card like many of you did except in my case they did in fact verify that there is something suspicious that was stopped therefore it did not go through. And they advised me to go ahead and call them back that it was legit. I did call them back it was legit they reversed the charges that also these fraud people got away with charging on my card several months ago. I can assure you in a test that as suspicious as we need to be in as careful as we need to be this is legitimate and I suggest you take it seriously the number on the back of your card may tell you that hey nothing is in the system with a?. That is true 100% actually. However, there was several charges that were already turned away and that's what they were calling about and those were all that I did not authorize. Sorry to disappoint those that think this is a fried. It is definitely legit call him back there's no harm in it all I had to do was press number one for English and say yes that I was who I am. They told me everything else because they have it all. Good luck guys

- Rian
Washington

Was this comment helpful?   Yes   No   +1

[Reply]   March 2, 2018

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Called me three times within 2 hours time asking to call back about illegal activities on chase account

- Anonymous
New York

Was this comment helpful?   Yes   No   +1

[Reply]   June 29, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Knew my whole card number, name, said my name on my own account was not right and when she put me on hold to verify, i hung up because i sent the number to my dad (who works for Chase) and said it was no the chase fraud number. I then called chase fraud directly and that number sucked 60$ out of my account while i was on hold.

- Anonymous
New Jersey

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[Reply]   March 28, 2017

Caller name: Chase Fraud

Caller type: Text/SMS

Received a text at 1 AM from "Chase fraud" saying that there was a 65 dollar charge on my account at a direct marketing co? And to call their number which doesn't match up to any of the numbers on the back of the chase card. And that they would call me from 7am to 12 am to confirm the fraud to cancel my account. This is a sure tell sign they aren't legit and are just a scam! Not going to be answering my phone to any random numbers. Canceling my checking account ASAP tomorrow!

- Anonymous
Arizona

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[Reply]   November 29, 2016

Caller type: Unknown

They just called saying they needed to verify my account to prevent fraud. Kind of fishy because I just tried to purchase something online from a store located in the United Kingdom... is this legit or? Some of the information I've seen on the internet says it's legitimate but the rest says it's not. I called Chase but he honestly wasn't much help

- Georgia
Indiana

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[Reply]   November 23, 2016

Caller name: Chase Fraud Department

Caller type: Unknown

Valid number to provide me a an alert, however I called the number on my debit card vs the 800 that called me. It was in fact true that someone tried to use my card at a gas station. If in doubt, call your bank directly.

- Anonymous
Texas

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[Reply]   June 22, 2018

Caller name: Chase Bank

Caller type: Unknown

sounds like a scam call- weak robotic voice, hardly audible. something about a debit card (I don't have a debit card).

- Anonymous
Illinois

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[Reply]   June 19, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Only asked for my name and reported all the fraudulent purchases on my account. They wanted to mail me a card but I couldn't give an address at that moment, which they said was fine.

I called the number on the back of my card later, and tried to use my account number to reach a representative. The automated response was that my account was stolen, so the people here did their job.

- Anonymous
California

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[Reply]   May 23, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is fraud, do not fall for it. Do not reply to their fraud warning text messages.

- Anonymous
California

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[Reply]   May 21, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

An Asian lady has scammed me before

- Anonymous
California

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[Reply]   May 20, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Spoke to Chase bank via their 800-935-9935 and it was confirmed that this is a DIRECT number into Chase's Fraud Dept.

- Sunshine Wilkey Culbreath
Ohio

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[Reply]   May 19, 2018
In response to: Mr Common Sense

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

Caller name: Chase Bank

Caller type: Text/SMS

I attempted to use a credit card reader for an air pump machine at a Circle K' (8326 W Union Hills Dr
Peoria, AZ 85382
United States). But after swiping my card 3 times with no result I ended up having to go inside and get actual change....shortly that night I then received an alert on my phone stating (" Free Msg: Chase Fraud: Did you use card ending 0486 for $214.67 at a home supply warehouse on 04-07-2018? Reply YES or NO, or STOP to end msgs." After replying "No" I then received a following message "Free Msg: Chase Fraud: We will call you between 7 a.m.-10 p.m. local time or call us at 800-307-3161. For security, we may block your card, preventing usage.") So i contacted chase bank (at the number listed behind my creditcard) and was informed (after verifying my identity) that this was in fact an actual message sent by them and that my card details were compromised. Luckily they were able to stop suspend the card and cancel the charge.... if anything always call your bank directly at the number listed behind your card and verify with them!

- Mel
Arizona

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[Reply]   April 7, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

Fraud!!! I do not have a Chase account nor have I ever had one. No one in my house hold has ever had one either. So why call me? Phishing for info? Do not trust, don't answer, block number.

- MAWP
Nevada

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[Reply]   April 3, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Got a text "Free Msg: Chase Fraud: Did you use card ending 3631 at a home supply warehouse on 3-14-2018? Reply YES or NO, or STOP to end msgs."

A few minutes later I got a call about a debit card for a Ryan, Randy A.

I don't have a Chase card and I'm not Randy Ryan.

- Kevin
Texas

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[Reply]   March 14, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

This is a verified Chase Fraud Department number. Received a text first, called the number on the text and got a recording listing suspicious charges, then spoke with a person to dispute charges and cancel card. It is a legitimate number and, thanks Chase.

- Confirmed
Texas

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[Reply]   March 6, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

"...recent activity on your credit/debit card. Please press 1. Like I am that stupid." My credit/debit card has spider webs. Called Chase bank straight away and that number does not exist in their data base.

- Anonymous
California

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[Reply]   March 4, 2018

Caller type: Scammer/Fraudster

My debit card was actually compromised. I think during one of my recent ATM trips I wasn't as careful as I am normally in "covering up" my ATM card and when I entered my PIN.

Due to the "way" (tried bypassing the chip located on the physical card) the user tried to withdrawal cash, it was denied and Chase suspended my card right away.

Closely following the decline, I received multiple phone calls from this phone number, 800-307-3161. I did not pick up. Fraudster left an voice message. It was a she and had an Indian (from India) accent. Minutes later, text message arrived asking me if I tried to withdrawal money from an ATM. I thought it was Chase so replied NO. Fraudster replied by text saying expect a call from 800-307-3161 (reinforcing the message to pick up the phone).

Minutes after the text message, the 800 number called. I did not pick up. Minutes later, called again. At this point I am really suspicious. I think somehow my phone # was compromised too.

I located my debit card and called the number on the back. That was I know for certain it is Chase. After I spoke with an agent, they sent a request in for a new debit card for me.

Even after that call, the 800 (fraudster) kept calling, each with a automated machine message. After the 5th attempt or so, it stopped.

I think this is a well-oiled scam machine. They use a combination of compromised card info & telephone # to extract additional info from you. They can also spoof the calling from phone # to make you think it's from Chase.

Moral of the story, DON'T PICK UP OR RESPOND TO PHONE #S & TEXT MESSAGES. Instead, if you think you have been compromised, call a VERIFIED phone number, like the one from the back of your debit card or on the Chase.com website.

Scammers are getting smarter so we need to be as well.

- Anonymous
California

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[Reply]   February 23, 2018

Caller name: Chase Fraud Department

Caller type: Unknown

Received Text stating possible fraud on card. Called number. On hold for too long. Possible fraudulent call.

- Anonymous
New Jersey

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[Reply]   February 22, 2018

Caller name: Unidendified

Caller type: Scammer/Fraudster

Verified this is not a valid phone number from Chase.

- Anonymous
California

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[Reply]   February 12, 2018
In response to: Mr Common Sense

It's a legit number.

1. If it sounds suspicious, hang up call the number on the back of your card.

2. Tell them what happened verify your information and ask them if the earlier number was in their database or a scam number.

3. If it was for real, ask them/take the necessary steps to secure your account. ie: add more security questions, have them send you a new card, etc.

4. If you're a super suspicious person and you think everyone is out to get you, visit your nearest chase bank and have someone assist you there.

*1-800-307-3161* is actually the Chase Fraud Dept direct line according to 5 different chase reps via phone and branches.

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

I am a chase rep with our Fraud department, This number does not belong to us!!! If this number calls you do not answer or provide any information!!! If you ever have a concern about someone trying to pretend to be a Chase rep please call the phone number listed on the back of your debit/credit card or call 800-935-9935

- Anonymous
Ohio

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[Reply]   February 4, 2018

Caller type: Unknown

This is a legit phone number. I confirmed by calling the number in the back of my card, and yes...307-3161 is part of the chase fraud detection

- just a guy
Florida

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[Reply]   January 31, 2018

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

claimed that my recent purchase with my debit card ending in **** had suspicious activity. Please call 800-307-3161

- Anonymous
United States

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[Reply]   November 26, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

I received two phone calls and and a text. I didn't call this number but I did call Chase and someone did use my CC. So this was a valid call. I received a phone call, text and email.

- Lisa S
Oklahoma

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[Reply]   November 26, 2017

Caller name: Chase Fraud

Caller type: Text/SMS

Called Chase directly and they said that they weren't trying to get hold of me so whoever texted was a scammer.

- Anonymous
Texas

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[Reply]   November 19, 2017

Caller name: Chase Fraud

Caller type: Scammer/Fraudster

Received text from this number saying my card was used to purchase gasoline in Florida. When I called this number I was told to verify my name and then put on hold. After a few minutes the recording said there was no customer rep to attend my call and hung up. I then realized the number was used to verify my info and use further my account. I called the number in the back of my card and the real Chase rep helped to stop the unauthorized payment. DO NOT FALL FOR THE SCAM, DO NOT CALL THIS NUMBER!

- vquinnc
New York

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[Reply]   November 11, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

This is not a fake number, I got a text and call reportig a fradulent charge on my account. I was suspicious abou this number so I called my local chase branch but they transferred me to this number, it is the chase fraud department. Even in the email chase sends you they link this number. If you get a call from this number dont ignore it, you have fraudulent activity

- Anonymous
Louisiana

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[Reply]   November 6, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

I received a text that there was a suspicious chg on my card
i was asked to choose 1 for yes-2 for no if i made the chg
I chose 2 since i did not charge anything.
there was also a missed call from this #.
I googled the # and it brought me here where there are differing experiences
I called the chase # on the back of my debit card in question and it was a valid call.
After i responded to the text, they put a hold on my acct and after talking with the chase rep
we cancelled my card.. it was hacked and Thank you Chase for noticing I never order from the type of .com company that tried to infiltrate my acct. And NO charges were ever posted.

- lynn
Connecticut

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[Reply]   October 27, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

I received an Voicemail concerning one of my transactions. I decided to contact the Chase 1-800 number: 1-800-935-9935
concerning the 1-800-307-3161, the gentlemen informed me that it is a Chase number and there are several 1-800 numbers for Chase Fraud Department. He said I did the correct thing by contacting the real 1-800 Chase number or local branch and googled the number as well instead of calling the 1-800-307-3161. Please pass this along. He informed me when you use the card as a credit or debit a different way from what you normally do, it trigges the Fraud Department alert. Glad to have checked it out.

- Anonymous
Texas

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[Reply]   October 26, 2017

Caller name: Chase Fraud Protection

Caller type: Scammer/Fraudster

Called me after I made a transaction asking for more info. Later got a call from a random person asking for money.

- Anonymous
Illinois

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[Reply]   October 13, 2017

Caller name: Chase Fraud

Caller type: Survey

My son got text that someone tried to use his card. Then the number above called our home. They did not leave a message

- Anonymous
Kentucky

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[Reply]   October 8, 2017

Caller name: Chase Fraud Department

Caller type: Unknown

Received a text..... Free Msg: Chase Fraud: We will callyou between 7 a.m.-10 p.m. local time or call us at 800 307-3161. For security, we may block your card, preventing usage.
Then they actually called. NOT Chase checked account and called Chase to confirm.

- Anonymous
Texas

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[Reply]   October 4, 2017

Caller name: Chase Fraud Department

Caller type: Scammer/Fraudster

"The Chase Debit Card Fraud Department" called and left a message on my work fax line (which we've had for over 5 years) claiming that they needed to confirm some recent activity on a Chase Debit or ATM card for a random person I have never heard of- even giving the last four digits of the card. I looked on the back of my Chase Card and this number is not listed there... very suspicious!!

- Anonymous
Arizona

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[Reply]   September 26, 2017

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